I really liked how I could mark the lights that I like and look at them all at the bottom.
Excellent job fulfilling my order so my contractor could install the lighting fixture before the current effort was completed. The solid brass fixture matches our Kohler fixtures in the powder room very nicely.
I just wanted to take a minute to thank you for all your help. Your customer service is AMAZING! If there are any surveys that I could feel out that would be great. If not, I’d be more than willing to write a letter/testimonial. I just want you all to know how appreciative I am of your work. Thanks!!!
We were very pleased with the Lighting Showroom company.
The lamp was shipped quickly and was of good quality and really makes a statement in our home.
Their customer service is a real plus.
I received emails from the company to keep me informed on my order. When I did notice a problem with delivery I called and they were very helpful on getting things back on track. Great customer service.
It amazes me that you can ship an item free of charge to anywhere in the continental US, but when you ship to Alaska you charge the highest rate you can possibly charge. Is this so that you can send items free to the rest of the country? Alaska has limited stores that we are able to purchase items that we need, and people like you take advantage of the situation. I would not order again from this website unless I were in a desperate situation like I am today. My suggestion for shipping options is to offer USPS, it is usually more reasonable than Fed-ex.
NOTE from Lighting Showroom
Shipping outside the lower 48 states is always a challenge. Our charge to this customer was about $20 less than the actual charge to us from FedEx so we do make an effort to have a level playing field but shipments to Alaska and Hawaii are simply too expensive to build into our pricing structure. It is also unfortunate that we can’t use the USPS. The problem is that we ship these products from huge warehouses in large quantities and the warehouse computer systems aren’t equipped to deal with the USPS so it isn’t an option for us.
We're so pleased with our beautiful new mini-chandelier we bought to replace the original one from the 1960's. Very good quality; husband was able to install it himself. No problems. We trust Lighting Showroom and will use again.
Anita contacted me about the damaged clock immediately after receiving my notification via e-mail. I am very satisfied with this quick response.
What a great experience to shop with such an enormous selection and ease of ordering delivery customer service from the receptionist to the customer rep everyone was pleasant and eager to help you along with your purchase!!! Every company should be as receptive as this one. keep up the good work You come highly recommended by me.
I like the "lights I like" feature. I think that's why we ordered from you after a week or so of surfing (actually about five hours total) AND the FREE shipping. Overall the best site we've found compared to about 12 others. We also like the "Clearance - Like New" options.
I recently discovered Lighting Showroom's website. It is amazing what they offer....for great prices!
I purchased two pendant lights for my kitchen a couple of weeks ago. Now I am purchasing more lights for my master bath/bedroom. I am anxious to get the order so I can get them installed!
The website is very easy to navigate. I am a real estate agent so I will refer my clients to their website for any renovations they need!
Absolutely marvelous. After charging around hither and yon looking for what I wantd an knew must exist, there it was! Then to top it all off, it arrived on time, and the price was in line with the competition.
I was absolutely thrilled with the service of this company !!! The lights look so elegant in my dining area and look so beautiful i could put a picture in a magazine. the delivery was prompt and the package was secure. The only problem we had was deciding which lights to buy as the selection offered us many to cho0se from. WOW i would highly recommend this company to my family and friends as well as continue to buy from them myself. Together with the staff and the service this company has my vote for the best!!! continued success to all.
I ordered it on Sunday night and was installing it on Thursday night (just in time for the Saturday ngiht party). Your website shows pictures that are true to the product and are accurate in the processing / shipping time.
Just a pleasure doing business with a very reliable company. I've made a purchase prior to (about a week ago for kitchen) today's purchase (living room) and I'm very pleased with products-variety, website-very easy to manage, and shipping-package and delivery timeframe. You have done a job well done. Keep up the good work! Oh yeah, thanks for the 7% disc! Primary topic of my comment: cust. svc., coupons, and product availability
This company was recommended to me by a friend and I totally agree that price and service were outstanding. I would recommend this company to anyone.
I have not been able to find any chandeliers that matched my style and the style of my home in the local home renovation stores. Your selection is fabulous. I am a bit nervous about buying this purchase online, since it is very difficult to get a good idea of the color scheme from a picture online, but I decided to try it out. Thanks for a great site layout and shipping policy to make the purchase much easier for me!
What a great selection and free shipping! No other site or store can compare. I hope I am pleased with my purchase, if so, I'll be back for more!
Great experience. No one could match the price. Service was great, apparently light was damaged in shipping and customer service called me to inform me they had already reordered and were shipping another one out. shipping was prompt and the delivery men were very courteous. Would definitely recommend using this company.
I am absolutely thrilled with the lighted pot rack I purchased from Lighting Showroom. This particular piece was on sale and priced so low I thought it must be a mistake. The selection, price, and delivery were exceptional. This is a statement piece that changes the entire feel of my great room floor plan. I have already recommended this site to several friends that are either renovating or upgrading fixtures. Thank you so much, I will be shopping here first, the next time I find myself in need of lighting or fans.
Fast delivery, excellent prices and great communication plus they gave me a discount coupon off my next purchase. I did extensive price shopping and these guys were the lowest on-line that I could find. Just a super vendor all around, highly recommended!
I am exceptionally pleased with this quality of the product, service, delivery and packaging. Awesome!!!
Very happy customer
I am extremely happy with the merchandise and the service. I will buy from them again and I will certainly recommend them. Thanks
Dani
As Arnold says...."I'll be baaaaack!"
Thanks for the excellent customer service.
I found this to be the exact same light, without shipping costs, from lightinguniverse.com. This saved me around $70. Thank you.
I have been very pleased, in every way EXCELLENT SERVICE. I found what I have been looking for, for over three years, The price was good. Shipping was free. The delivery prompt, purchased over the internet and there was something wrong with the light and customer service too care of the problem with no problem at all and shipped a new light fixture right away. I would make another purchase from Lighting Showroom again and tell all my family and friends.
Becky
Hi Jessi,
I was hoping to get some pictures for you but because they are in a stairwell and hall way they are not coming out too well. All the lights look fantastic up and we have had many comments about them and how unusual they are. They suit the style of our house very well. They travelled well and that was due I believe to the fact they were well packaged. Nothing was damaged or broken. We had to pay some duty at this end but it was still worth while ordering them directly from you as the exchange rate was very good. (Not so good now though so we have been lucky) Thank you for making our experience of purchasing online safe and enjoyable and we will certainly recommend your site to our friends.
Regards
Pamela
Dani,
Thank you for your consideration, the piece arrived and I am very happy. I have a dinner party tomorrow night where I wanted to show off your lovely light. I appreciate your kindness and will not forget it. Your employees are very sensitive to the needs of others.
Again I thank you for your consideration
Dani,
Thank you for your help with our order, it has been a pleasure to work with you. We will not hesitate to return to Lighting Showroom for any future lighting needs because of the great service we received.
Lighting Showroom has quality merchandise at great prices. My first
order arrived damaged, but it was handled extremely quickly and
professionally and resolved. Within a few days I had my replacement
mirror, which arrived in great condition. I highly recommend Lighting
Showroom for their merchandise, prices, but most of all for their
excellent customer service.
Rose
I just had to let you know that your site is probably the best designed on-line shopping experience I have ever had and I do a LOT of on-line purchasing. Thank you for making it so easy to find what I wanted and I loved the way you allowed me to tag the ones I like and hold them--and even e-mail them to myself and others for their input. I will be back to purchase as soon as I can figure out which ones I like best. Thanks again!
Pat
Just a note to express to your company our appreciation for the wonderful service on our recent order. The fixtures came promptly with only one problem, a broken glass shade. A call to your office regarding the broken part was immediately handled and we received the replacement shade in a few days. We could not ask for any better service than what we received. Along
with the excellent service, the fixtures we ordered are very attractive and a wonderful addition to our home. Your pricing was very good and when the time comes for us to purchase additional lighting fixtures, we will look to your company. Thank you again for the excellent service.
Keith & Babs
I had already selected two pendant lights from a local lighting store, but decided to check on line for something comparable in looks and hoped to save a little money. When I found the Lighting Showroom sight I was delighted at the selection and even more delighted to find two pendant lights I liked even better than the ones I had in mind and at a fifth the price! You're my new lighting center Lighting Showroom!
Hi Dani
No, they are fine. They will look great after they’re installed. No more worries from me. You can file my stuff under “problem customers of the past” and be done with it. You have been a joy to work with, and a rarity too. You never find anyone who’s willing to step up to the plate much in customer service, so I’m always impressed with that.
I will eventually need to order some lights for my hallway (several months to a year away), and I’ll be sure and order through your company. I chose your company carefully, based on reputation, and I was not disappointed!
Thanks again for all your hard work, Dani.
Useful tips on creating effective dining room lighting designs.
The site is easy to use...was able to locate exactly the items I was interested in within a short period of time. Pricing is excellent, and free shipping a plus.
THIS IS AN EXCELLENT VENDOR. THEIR WEBSITE IS EXCELLENT AS IS THEIR CHECKOUT PROCEDURES. I USED THEM BEFORE AND HAVE RECOMMENDED THEM TO OTHERS.
Hi Dani - today I got my light and it was totally worth waiting for. Thanks so much for your excellent service. I will definitely shop again on your site. Thanks again,
Excellent selection and the site was very easy to use. It was nice to have all the lights in the same grouping appear for easier shopping. We saw several other lights we plan to order in the near future for our new home being built.
The entire order process was very easy. The company has excellent communication regarding order status and availablity of items. I would not hesitate to recommend them to anyone.
I was worried about this light fixture arriving undamaged but it was fine. Fantastic how they keep you informed about the purchase from the very beginning to when they ship. Will seriously consider this merchant again for more lighting purchases in the future.
I just wanted to let you know about my experience with one of your employees today. Earlier I went "surfing" the web for lighting for our kitchen remodel. This is the first project in our whole house "redo". I came across your web site, found a light I just loved, within my lighting budget, and ordered it. A little later, I received an email saying that one of the lights was out of stock. I was disappointed, but called to see what I could do. It was Anita that answered the phone and during our conversation, she paused and said that she thought she had seen a light like the one that was out of stock in the office somewhere and went to go look. I brief time later, she came back to the phone and told me that she found one. I was thrilled! I told her how thankful I was that she went the extra mile to look for that for me. What a true dedication to customer service, and it did not go unnoticed. This was the first time I visited your web site, and believe me, it will not be the last. For our lighting needs, I will not have to "surf" for lighting anymore, I will go straight to your site.
Thanks for the excellent customer service, and please give Anita a pat on the back for a job well done! Keep up the good work.
Sincerely,
Cheryl
Your site is incredibly easy to navigate, and the selection breakdown is
wonderful! Great Job!
Your service is off the charts. I truly have never had such great service
over the internet. I think you should have a training class for other
vendors on "how to treat customers as your #1 asset."
I look forward to using your site in the future. Thank you so much.
Sincerely,
Bonnie
Dani,
Thanks for the prompt reply - and for removing the processing fee from my order. Its not often that merchants are this ethical and kind.
I will certainly shop through your site again soon.
Hi Dani:
I believe your company has a very good communication and customer satisfaction rating and is probably the fastest in the business.
Thanks for the job well done, Dani!
Sincerely,
I was very happy with my dealings with LightingShowroom. The selection was outstanding. It was easy to place the order and I received it in 4 days. The light was as pictured. I have placed orders with LightingShowroom before and have not be disappointed.
Excellent transaction all around: clear product picture and description, great communication, prompt shipping.
Thank you Anita!
Wow! I have to say that I have been impressed with the level of service I have had with you!
I have been in the service/retail industry all my life and am one to pay attention to detail and expect legendary service....please know you passed the test!
Sherri
I particularly liked the way I could choose several alternative products and then send them to my email account. My wife and daughter were able to look at them easily by me going to my email account for a link.
First online lighting store that had detailed information on the lights I was purchasing. Mine were dual mount - no other store thought to include that and it was crucial to my purchase.
Ordered on a Thursday and by Saturday my lights were at my door!
Everything was well packaged and came without problems or defects. I would definitely order from them again.
Seriously you guys outdid yourselves and I thank you from the bottom of my heart. Not only have you guys been awesome in placing orders but also in returns. I will be soon bringing you guys business. I am an interior designer and deal with a ton of clients, just recently I discovered your website. Thank you,
Fabiola
Wow! Talk about customer support!!!! Impressive, thanks.
Hi Dani,
Thank you so much for your wonderful customer service in helping me obtain the mounting hardware for my fixture!
You went above and beyond and it sincerely appreciated. I will be doing extensive remodeling in my house in a few months and will surely go to your website first and foremost. I will also tell whoever I can what great customer service you offer.
Thank YOU SO MUCH,
Whether you are a DIY, do it yourself, or hiring a contractor, updated indoor and outdoor lighting goes a long way in updating the image of your home. LightingShowroom.com offers a complete choice of lighting products to complement any design. Elegant crystal chandeliers will always make a statement and kitchen lighting will do more to update a kitchen for the least cost than anything else you can do. For resale value new bathroom lighting is very valuable remodel item which provides good value.
Also, don’t forget the outside. Landscape lighting inexpensively frames the entry to your home and highlights outside features adding value to the street appeal of your property. Well chosen post lights and outdoor light fixtures will also make a statement before anyone even enters your home.
At lightingshowroom.com our experienced staff is here to help you with all of your light remodeling needs. As a remodeler or contractor you are entitled to a 10% discount. Just enter the code “remodel” during checkout and your discount will automatically be applied.
I was very satisfied with my online dealings with LightingShowroom. I did visit other online retailers but I found LS's pictures and information to be clearer and more detailed. They also had a much larger selection than the other online retailers. This is my second purchase from this retailer in as many months as I am doing over two bathrooms. I was very happy with the first purchase and expect to be with this one.
Sell, sell, sell is the motto of most lighting retailers. While this may bode well for their sales it does nothing to encourage a positive customer relationship or foster customer loyalty. Unfortunately in the online retailing world, there are many retailers that feel that operating online gives them the right to operate with ambiguity and indecisiveness in their customer service. There are however, a select few retailers of ceiling lights and outdoor lighting fixtures that are approaching the industry in a ‘new light,’ so to speak. This new way of doing business is really a revolution in the industry and it stems from a basic philosophy; care about every order, every time, not just the customers who have ordered more than once.
To: Customer Service Manager
I don’t normally take time out to commend someone for their service, but in this case it is most appropriate. I have been in the service industries for 28+ years, managing small-to-medium sized call centers here in the US and India. I consider myself an expert at identifying excellent customer service reps. Today, I was shopping at your site, looking to buy a special birthday present for a friend. I had several questions, so I decided to call your toll-free number for the answers. I had the great fortune of speaking with Ms. Jessie, who was not only professional and very polite, but she also went the extra-mile by calling the manufacturer to confirm the size of the pendant light. She spent additional time making sure she had accurately collected all of the billing information I had given her. Jesse used my name throughout the conversation, which to me is personal touch. At the end of the call, I expressed my appreciation to Jessie for a job well executed. In closing, I want you to know that I purchased only one light for $125, but I will assure you that I will do business with you again, as well as refer my friends and family. KUDOS to Ms. Jessie! Thanks for your time, and have a wonderful day!
Marilyn
Thank you for a highly sophisticated and well managed online shopping experience. Your website is one of the best I've come across for viewing hundreds of lighting fixtures and I have recommended it to our kitchen and bath designer who now intends to use it extensively with her customers. Hope I brought you some new sales volume!
Your home is not just a place. It is the embodiment of your personal style – a palette on which you showcase your personality through your decor. There are a host of details that ultimately define the style of a home and you, as a homeowner, seek out those elements that best reflect the design that most appeals to you.
Lighting is one of the most effective and affordable ways to transform the look and feel of your home. Through the use of bathroom lighting, ceiling lights, pendant lighting and other lighting types, you the homeowners can quickly enhance the decor of your rooms. Our goal at LightingShowroom.com is to offer you a wide range of high quality lighting that you can apply to the canvas of your home.
High Quality Lighting Achieved Simply
Through LightingShowroom.com, everything from a contemporary vanity to a traditional crystal chandelier can be found within our extensive selection. Stylish ceiling lights will provide the right accent to your interior design. Pendant lighting will provide task or general lighting. Our goal is to provide you with a great on-line shopping experience. Our commitment to you is to deliver an easy-to-shop site, an extensive selection of high quality lighting, best-in-class customer service and competitive pricing.
At LightingShowroom.com, it’s all about delivering dramatic lighting, without all the drama.
I have to say I'm really impressed with your quick response and your customer service. Feel free to use me as a testamonial to one of the few internet businesses in recent memory with whom I've had such a positive experience. I'll definitely refer my friends and family.
Thanks very much,
Lori
Online shopping is becoming more pleasant with sites such as this one. I look forward to seeing the quality of the item I ordered
I received my light the other day, and I just want to say how much I love it. I looked for 6 months and could not find anything that I liked that would go with my decor. I am a designer and I will recommend your company. Thank you for a great quality product at a great price.
Your choices were great. We had so many options that our stores do not have. Great!!
I initially checked the availability of the item. The staff was extremely helpful and courteous. The item arrived in only 3 days!!!! It was on time for the out of town guests we were expecting, and we had the opportunity to brag about the exceptional service your company provided. Our decorator had promised us 2 lamps for 6 1/2 months and couldn't deliver on her promise. You not only saved us a lot of money, but provided a quality product in record time. Thank you VERY much. It has been a pleasure dealing with your company.
One of the boxes in my delivery was severely damaged. I have not had the opportunity to get the product installed yet as I am doing a major remodel of my home. I hope the product is not damaged. Customer support told me I can return it for either a refund, repair parts or a new item.
The total courtesy and integrity you’ve shown are rare today.
We very much appreciate what you have done without our request,
when to do otherwise would have increased your profit.
Financial Controller.
LightingShowroom Comment: This customer ordered a light delivered second day air which is quite expensive. Because he lived near the warehouse we could deliver to him as quickly by fedex ground which was free so he saved quite a bit of freight. We try to give every customer the best deal that we can.
I HAVE TO CONGRATULATE YOU ON THE SERVICE I RECEIVED. I ORDERED TWO BATHROOM LIGHTS THEY ARRIVED BUT THEY WERE TOO LARGE. I RETURNED THEM AND ORDERED THEm A SIZE SMALLER. THEY BOTH ARRIVED, BUT ONE SHADE WAS BROKEN, CALLED AND YOU REPLACED SAME. YOUR SUPPORT AND ASSISTANCE IS WELL APPLAUDED.
THANK YOU
Good morning Dani,
I wanted to thank you for your help with this order.
The lights arrived and are beautiful. We installed then and wow awesome.
Thank you again.
My husband is an electrical Contractor here in Durango and I will be sure to recommend your site to clients.
Thank you again!!
Kindest Regards,
The product was delivered promptly and looked exactly like it did in the online picture. The website was easy to use and easy to understand. The auto-response was quick and precise. I even received a follow-up message from Lighting Showroom thanking me for my business with a 7% coupon for future purchases. Additionally I inquired about accessories for my purchase and they were very quick and attentive to my needs.
Great company to work with, flawless transaction! Even though their site said my item was out of stock, they checked and let me know that a new shipment was due that week. I ordered, and there was lots of communication with them--first, an estimated shipping date; next, when the order actually shipped; finally, when tracking information was available. Their prices are impossible to beat, even locally. In addition to free shipping, I also got 5% off for being a new customer! Wow! I'll definitely go to them first when I need a new light fixture. Even without the 5% off, they're a fabulous deal.
Our customer submitted her order a Sunday; she added a note regarding a party she was having on Friday and asked if, by some miracle, we could get the light to her by then. We pulled a few strings behind the scenes and managed to get her order delivered just in time! It is always our goal to provide the best customer service we can – it looks like we succeeded on this one!
From:
Sent: Wednesday, June 04, 2008 10:09 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from Chandeliers ceiling lights bathroom indoor and outdoor lighting fixtures
Oh my goodness you guys are FABULOUS!!!!! Were the lamps on your back porch? They arrived this afternoon on our doorstep. They are beautiful!!!!! Our decorator couldn't obtain the lamps we ordered through her for 6 1/2 months, and you guys saved the day. Ten million thank yous for the awesome job. Any time I have any need for lighting, you will get all my business. At this point, there is some remodeling in the future.....
Thank you, thank you, thank you for the fantastic service!
A very satisfied customer,
P
-----
Stay informed, get connected and more with AOL on your phone.
This was a pleasant experience in that your instructions were clear and to the point. The only confusion was the shipping in regards to the "item does not qualify for free shipping".
LightingShowroom response:
Items that are too large to ship by FedEx do incur a truck freight charge. We try to make that clear on any item that it applies to but perhaps we weren’t clear enough in this instance.
This site had a great close up photo of the item I wanted. This made my decision easy.
Your site was categorized nicely and the selection was great!!!!
I will buy from you again
The site was very "user friendly". I found the saving favorite lighting fixtures on E-mail, especially the ability to go directly to the "Lighting Showroom" was Very clever, seamless and smooth.
First order received and was lovely. The only downside was the actual color of the globe did not mirror the picture. The picture looked almost peach/tangerine - the actual color was goldish brown - still very lovely. May return or keep for gift. Reorderd another light fixture -more expensive but hopeful color will be more on target with my decor. Everyone most cooperative
The products and brands seem to be consistently higher quality than other websites.
Rosemary,
I wanted to make special mention of Jessie in regards to a recent order I placed with your company. I had a challenge of trying to find a narrow 1-light wall sconce and in trying to find a complete line that would include a chandelier, an island light, and a 2-light wall sconce.
I originally found the LaScalla line from Maxim at Lamps Plus but they didn't carry much of the line. I stumbled across your company on Bizrate and found the whole line of lights.The next concern was making sure that the base of the 1-light wall sconce was actually small enough to fit the narrow space. I had a experience in trying a wall sconce and found the dimension they gave for width was actually the width of the glass, not the base. I called and spoke to Jessie who volunteered to call Maxim and ask them to get the actual measurements. They didn't get back with her initially so she called them back and again requested the measurement. It took a third call from Jessie and this time she waited on the line while they got the measurements.
This type of effort is a great example of someone taking the time to perform the art of customer service and getting the information needed. If the sconce had been too big, the sale would not have occurred naturally. If Jessie had not taken the time to help me, it would have ended the same way. Because she put forth that effort and we found that the size worked, it was a win for me and hopefully a win for you. I was able to match everything and finish this project.
Again, please thank her again for me. She did a great job and I just wanted to let you know.
Sincerely,
LightingShowroom.com supports a key national strategy to reduce energy use and greenhouse emissions which is to get the general public to use 50 percent less lighting energy by 2012. The task include educating the public about the benefits of using more energy-efficient compact fluorescent light (CFL) bulbs, moving to Energy Star-qualified fixtures and using dimmers with the new technologies.
Rosemary Wickowski, the CEO of Light Styles Internet, LLC the parent of lightingshowroom.com says that the use of dimmers is among the most promising recommendations she has heard. “Not only do you get great aesthetic results from putting lights on dimmers, the energy savings are astounding,” she says. “You use less power and double the life of the bulb to boot.” In addition, dimmers allow for greater flexibility in lighting product selection and allow you to get multiple uses out of a room. A multi light chandelier with a dimmer can be bright enough to light a work area but dimmed for mood lighting.
In today’s homes, the three main types of lighting available are incandescent, magnetic low voltage and electronic low voltage, which are all easily dimmed. There are several different types of dimmers. They include:
Dimmers of all types are extremely useful, particularly for those who like to entertain often. Rosemary says “I recommend people put dimmers just about everywhere in the house because they offer such great flexibility.” “For example, when everyone’s gathering for a party, it’s nice to have the lights at full brightness; but as your guests move into the house and get comfortable, low light is more desirable. Then later when it’s time to clean up, it’s nice to be able to bring the lights to full strength again at the flip of a switch.”
Lutron is an excellent source for high quality dimmers.
The lamps arrived within the time stated. Unfortunately, one shade had some markings. I called customer service and spoke with Anita. She was able to have a replacement sent out within a day. I was so impressed with the customer service. I envisioned a problem getting the shade replaced, but it wasn't. I would certainly order from Lighting Showroom again simply for their customer service and the fact they stand behind their products.
The product was delivered promptly and looked exactly like it did in the online picture. The website was easy to use and easy to understand. The auto-response was quick and precise. I even received a follow-up message from Lighting Showroom thanking me for my business with a 7% coupon for future purchases. Additionally I inquired about accessories for my purchase and they were very quick and attentive to my needs.
Great company to work with, flawless transaction! Even though their site said my item was out of stock, they checked and let me know that a new shipment was due that week. I ordered, and there was lots of communication with them--first, an estimated shipping date; next, when the order actually shipped; finally, when tracking information was available. Their prices are impossible to beat, even locally. In addition to free shipping, I also got 5% off for being a new customer! Wow! I'll definitely go to them first when I need a new light fixture. Even without the 5% off, they're a fabulous deal.
On the page where I added the item to my cart #5334-rbz it stated free ground shipping. Upon entering my info 10.00 was added to my bill. False advertising!
LightingShowroom response
That page contains this notice
Minimum Order Charges
$15 on order totals less than $50
$10 on order totals between $50 and $99.99
It is also repeated on the shopping cart. We try to make it clear that small inexpensive items do have a handling charge and don’t qualify for free shipping but sometimes we fail.
You people are the best. I have never had such wonderful service from any on-line or on-site company. I will recommend you to everyone who says they need so much as a light bulb! Your company is great. I hope that they are as good to their employees as they are to their customers.
Thanks again
-----Original Message-----
From: Dani
Subject: LightingShowroom.com
Hello Jules and Catherine,
Your order has shipped complete. The only items we do not have tracking on yet are the Minka and Great Outdoors fixtures. We should have that first thing tomorrow. We did not need to charge you for the rush fee so you won’t see that on your order. If you have any questions please let us know!
Best Regards,
Dani
We thought we would share the email below with you……it seems like everyone has a deadline these days and it is so often hard to meet. No matter what, something always seems to fall through at very last moment. Expedited shipping would have been very expensive for this customer, so Jessi walked her order through in an attempt to have delivery made in time save the day. Well, Jessi managed to get this order out the door later in the day and the customer received it with time to spare……way to go Jessi!!!!
From: CP
Sent: Tuesday, May 06, 2008 10:47 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from LightingShowroom.com
May I say Thank You for excellent service? I ordered this item on Friday May 2, 2008 after consulting with your customer service agent, Jessie, I believe. She knew I needed it by next Saturday and we determined this item could be shipped from California and it had some likelyhood of arrival by Saturday. It came MONDAY!!! WOW is all I can say.
What a great experience.
Most sincerely,
CP
The product we received was exactly as was shown on your web page. In other words, no surprises. My wife is highly pleased with our selection and the fact it was just as we expected it to be.
Please add me to any email-updates/newsletters that you may send out. Great site. I found it through the gmail/google ads. Love Love Love this site/store. I registered for an account but don't recall there being any email boxes to check. thanks, either way.
REPLY
Thanks for the kind words. We hope we can help you with your lighting needs. Other than the registration you filled out we don’t do email campaigns but please bookmark our site and come back for all your lighting needs.
Top Tips for Lighting Dining Rooms
Brought to you by LightingShowroom.com
The American Lighting Association offers the following tips for lighting a delightful dining room.
FIRST STEP: A chandelier in the middle of the room defines the space. Choose that fixture first, then work out with accent lights.
HANGING AROUND: Choose a chandelier with a diameter 12" less than width of table. The bottom of chandelier should be 30" above table.
TALL ORDERS: For ceilings nine feet or higher, consider a two-tier style chandelier to fill the space from the fixture's top to the ceiling.
DIMMER SHIMMER: Always use a dimmer on dining room lights. "Light becomes warmer as it is dimmed," says Dan Blitzer, American Lighting Association Continuing Educator.
HOME WORK: For those who use the dining room as a study area, consider bringing in a portable study lamp to brighten up the workspace. "Overhead lighting may work well for general studies, but in depth or close work demands more light," says Blitzer.
GET SMART: So-called "smart" dimmers, driven by microprocessors offer convenience. "When you have several layers of light, smart dimmers can be set to various ambiences. Press one button for dining, another for lighting up homework, another for party-time.
THE LAYERED LOOK: Use multiple layers of light in the dining room. Chandeliers provide the central focus. Accent lights on either side of the chandelier and at the room's perimeter brighten things up. Accessory lights on and/or over other furniture pieces fill in the background.
TABLE THIS: Table lamps add a soft, humanizing touch to a dining room. Display them on a buffet or breakfront.
Jessie helped me throughout this transaction as I was having difficulty in finding a wall sconce that would fit the narrow space. Her persistence in getting in touch with Maxim paid off for me as it was able to fit the narrow opening which allowed me to then order the complete set for the house. Thank you again for all of your help
As part of a national brand name awareness campaign Minka Group has coordinated a featured vendor banner ad campaign with lightingShowroom.com, a leading lighting e-commerce website. Lighting Showroom represents the major lighting manufacturers and delivers over 1 million page views per month to shoppers looking for indoor and outdoor residential lighting products.
The Minka Group has grown to become a leader in the decorative lighting industry. As a company, Minka takes pride in the quality and workmanship of each and every fixture they produce.
With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points. The products are available at retail under the brand names Minka-Lavery, Metropolitan, Ambience, Minka-Aire, The Great Outdoors and George Kovacs.
Minka’s competitive advantage lies in:
As part of a continuing research program on brand advertising for the lighting industry, lightingshowroom.com tests the impact of isolated banner ads on sales performance. Recent testing for Hinkley Lighting shows a 31% increase for sales of Hinkley lighting products for the period April over March 2008. This particular test provided a link from a Google rank 1 page to a display of Hinkley Lighting collections.
Significantly, overall total sales were nearly flat for the same period so the increased sales volume for Hinkley was a market share change with the extra sales coming from other competing product lines. In general there is about a 2 week tail on featured vendor brand advertising programs. In other words people who saw the ad during April will, as a result of the ad, be making purchases for up to 19 days later.
This test looked at brand name banner advertising and did not address the issue of more granular studies of product types such as chandeliers, pendants, vanities, or outdoor lights. We anticipate that a more focused campaign would yield even higher returns though that study awaits sponsorship.
Quoizel creates more than lighting and home accessories. They create timeless pieces designed with you in mind.
They do this by avoiding trends and fads, by balancing form and function and by making our choices thoughtfully.
This kind of dedication, integrity and quality not only goes into the design of the products, but it’s in the way they do business as well. It’s why Quoizel has grown from a small company to become one of the nation’s leading manufacturers of fine decorative lighting and home accessories.
Founded in 1930 in New York, Quoizel Lighting recently relocated to Charleston, SC to a state-of-the-art 500,000 square-foot facility. And though the company has grown in size, they never lost sight of our small business heritage. In fact, they remain privately held, family-owned and operated. Lighting Showroom is one of the major internet lighting distributors representing the Quoizel product line.
LightingShowroom.com carries the complete Quoizel lighting products family which includes a great variety of Tiffany Chandeliers, tiffany floor and table Lamps, as well as a wide variety of traditional and contemporary lighting fixtures. Quoizel pendants and Island Lights are excellent lightings designs and they feature a wide range of choices in their Outdoor Wall and Post Light lines.
Hi Dani,
Thanks once again for your help in placing my order!!!
Your prompt efficient manner in handling my problem is
most appreciated!!!
Lighting Showroom is most fortunate to have you as an associate!!!
Have a great evening!!!
Best regards,
No, I don’t want to cancel my order. I was just making sure they were still coming. It’s hard to keep track of all the orders we have placed recently for our remodel. I also want to congratulate you on your efficient handling of email responses. This is what will keep you ahead of the rest, as I do much shopping over the internet and become discouraged quickly with companies that are slow to respond.
Thank you,
-----Original Message-----
From: LG]
Sent: Wednesday, April 23, 2008 3:52 PM
To: Anita Turner
Subject: Re: Lampshade
The lampshade arrived last week in perfect condition. The lamp now looks
gorgeous!
You have been a terrific help and quick to solve whatever happened to be my
problem-of-the-day.
You will not be hearing from me...until I buy again. You are an outstanding
representative for your business.
My sincere thanks,
LG
On 4/11/08 11:07 AM, "Anita Turner" <anita@lightingshowroom.com> wrote:
> Thank you Linda,
>
> It has been a pleasure working with you; hopefully this will resolve
> everything. I am sure the shade will be lovely. Please feel free to
> contact me if you should need anything further.
>
> Sincerely,
> Anita Turner
> Customer Care Manager
> 1-888-488-0885
> anita@lightingshowroom.com
>
> Lighting Showroom......Making your house a home!
>
>
How pleased I was that I received the two lamps today. I ordered them exactly a week ago. What wonderful service!! I had ordered these same lamps January 24 from Home Annex, I cancelled them April 8 and ordered from you. I can't believe I waited 3 months when I could have had them in 7 days!! Thank you so very much for your great service. Any future orders will always be at Lighting showroom.
It's a great source, easy to use online, very user-friendly site. Absolutely no complaints, 100% satisfaction
I previously purchased a ceiling light and was very satisfied with the outcome and that is the reason why I returned and made this purchase today.
LightingShowroom.com has a great site with an extensive amount of lighting fixtures and great product info. The prices are very reasonable and free shipping is a plus. The lighting fixture I ordered was very nice. I only wish that the order processing and shipping would be a bit faster, but other than that, it was a great shopping experience.
The lamps arrived within the time stated. Unfortunately, one shade had some markings. I called customer service and spoke with Anita. She was able to have a replacement sent out within a day. I was so impressed with the customer service. I envisioned a problem getting the shade replaced, but it wasn't. I would certainly order from Lighting Showroom again simply for their customer service and the fact they stand behind their products.
Please wrap and ship carefully. I have read reviews on your company and there appears to be many happy customers. I look forward to being one of them!
Loved the item ordered, loved the price, the website is excellent, and the delivery time was better than I expected.
up to date design and large amount of styles. I found the perfect sconces for my bath rooms, good quality at a very good price.
This is the most outstanding collection I have ever seen. We are finishing a 1400 sq. foot basement into several rooms and I'm including an Art Wall. I am using several of the art glass fixtures as a part of the art wall. I'm so pleased and can't wait for my order to arrive. Thank you.
very excited about the purchace - it was unavailable on many other sites. Thank You!
I absolutely hate shopping so this was the perfect way to view hundreds of different lighting options without having to leave my home. I had already visted several lighting stores but was not able to find what I was looking for. Lighting Showroom had EXACTLY what I wanted at an awesome price. The descriptions, pictures and sizes made it easy and having the product shipped to our condo in Vermont enabled me to avoid having to pay duty on the lights when crossing the border back into Canada. I would definitely make another purchase this way in the future!
GREAT!!! We'll place the order very soon. BTW, we always research the BBB report on the companies we do business with. Your rating is quite good, that's why you were at the top of the list. Looking forward to working with you!
Regards,
Anita Turner <anita@lightingshowroom.com> wrote:
Hello
Thank you for your interest in Lighting Showroom! We would be happy to beat their price and offer you free freight on your order. Please use the code “xxxxxxx” at check out to apply a $60.00 discount to your purchase and please note in the bottom of your order that I have agreed to offer you free freight. We look forward to working with you. Please feel free to contact me if you should need anything further.
Sincerely,
Anita Turner
Customer Care Manager
1-888-488-0885
Hi Anita,
We're almost ready to order some product from you. One other web site has them for a slightly lower price and free shipping. You pledge says let you know and you will analyze the situation, so here's the info.
I received excellent communication with a company rep., and a quick answer to my question.
Enjoyed your selections,loved your format and if you deliver like you say ,I'll be the first to promote your company to my friends.
The page that described the item I bought said that shipping was free. However, the order page levied a $10.00 shipping fee. It would be nice if both pages said the same thing.
LightingShowroom Response
Shipping is free for orders over $100. Minimum order charges are described on the shopping cart page during checkout. Since we can’t know until that step what is being ordered, it isn’t practical to put that description on every page. What we do say is that shipping if free on most items.
Part of my order-the shade-was damaged. I placed one phone call and was told a replacement shade would be mailed. The response I received was courteous, efficient and was handled in a very positive manner. I will definitely purchase from the Lighting Showroom again.
Your web site is fabulous. You have put together an extremely nice selection! You are the only one I have found that actually has a selection of nice (not too fluffy) quality lights at good prices! Thanks
I liked how the product I was looking for was categorized. It made my purchase so much easier and convinient. I've been tsrolling for hours at different websites ... until I found you!!! Thanks.
I have spent literally hours shopping for lighting fixtures. The super stores offered good prices but they had limited selections. I finally 'Googled' (bathroom lighting fixtures) and was tickled to see several sites come up. After browsing a few sites, I found there was no comparison with the Lighting Showroom. They had a huge selection, great prices and easy shopping. Thank you so much!
Prompt delivery. Picture doesn’t do the light fixture much justice. The fixture is much nicer in person and looks like I spent a bundle on it.
I was a little worried about ordering lighting over the internet, but the prices were generally so much better than what you found in stores (including Lowes, Home Depot and EXPO). I did some research on various online sites, that had the products I was looking for, and decided Id take a chance with Lighting Showroom. My first step was to contact them to find out the true delivery date - I worked with Anita in customer service. She was very responsive and gave me all the information I needed, and quickly. She was right on in terms of the delivery dates and were very happy with the products we ordered (2 chandaliers, pendants and trim), and we saved a great deal of money in the process! Thanks Anita and Lighting Showroom!
Great variety of products! Very well organized on the website. Easu to find what needed!
Well organized site that made it very easy to find what we were looking for with a large variety of items to choose from. I liked the fact the shipping was free and that returns didn't come with a restocking fee. Other sites I've visited charged up to 25% for returns. Lighting Showroom allowed me to order multiple items knowing that I could return what I didn't want for a full refund.