Friday, August 14, 2009

Customer Comment

I decided against my purchase once the purchase had already shipped. Lighting Showroom acted as quickly as they could to credit my account and did a great job. I will continue to look to Lighting Showroom for my lighting and electrical fixture needs.

 

Customer Comment

I was able to do a live chat about the product before I ordered. That was wonderful. I got some suggestions for the chat for future purchases. Thanks for making my selection process so easy.

 

Customer Comment

Even though the first fixture was the wrong one, all I had to do was call customer service and they promptly had Fed Ex pick up the next morning. All I had to do was place on the front porch for the pick up. Within 3 days I had the correct fixture and I must say it was beautiful !!!

Will order from them again....

Wednesday, August 12, 2009

Customer Comment

Thank you- your customer service is great!!!!

 

Monday, August 10, 2009

Customer Review

After checking Home Depot and a local lighting stores, my wife and I couldn't find the outdoor lighting fixtures we wanted.  We did a web search and came across Lighting Showroom. I often buy over the Internet but am usually reluctant to buy from sites I know nothing about.  I did a quick check of Lighting Showroom and read the reviews.  What impressed me more than the high positive ratings was their thoughtful responses to the few negative reviews. But I still felt I was buying from an unknown vendor.

 

The selection of lights were great and the prices were as low as, if not lower than, other on-line sites we checked.  We ordered four lights on Saturday night.  We received an acknowledgment of the order and were told we would receive an email when the lights shipped.  I hadn't heard anything by Thursday, so I called, expecting long waits, a phone tree and frustration. To my surprise a real person picked up the phone and she was friendly and responsive. She said she would check my order and she put me on hold for no more than a minute or two. When she came back she said the order had shipped from the factory and would be at my house on Saturday.

 

Saturday morning the fixtures arrived as promised and everything was as ordered. 

 

It appears Lighting Showroom, like most of these Web stores, doesn't stock the merchandise, but orders it from the factory, which directly ships to your home.  So you are really paying for the Web storefront, efficiency in processing the order and customer service.  Other than the very minor glitch of not receiving notice when the order shipped, this was as smooth of a Web transaction as I've had.   I will use Lighting Showroom again and highly recommend them.

Customer Comment

I was very impressed with the clarity and ease of movement within the site, descriptions and price were clear, it was very helpful to have an "item I liked" button, and the whole experience was easy and clear. Well done.