Dani,..... Our re-ordered medallion arrived a day early. More importantly, I am impressed with the cordial and helpful service as well as the super communications the team at Lighting Showroom has provided about the status of the return and the replacement order for what was a customer error. I have even received a note stating that our card has already been credited with the return. Somebody is responsible for some great employee hiring as well as creating great policies, procedures and training. Certainly the companies product line had items we wanted, and I certainly did not find better pricing. Trust me,... I don't make a habit of spending my time writing nice notes to people, or companies. If that happens once a year, its got to be for a special reason.
We originally ordered two of the same medallions because my wife didn't listen to my original advise. I love saying that she was wrong and I was right. It happens so rarely ( so I have been told ).
Make sure this gets to the right people. If I was the owner of Lighting Showroom, and read this email it would make my day.
FYI,.... something someone might want to look into! The box the medallion came in was practically falling open. For that reason I immediately opened it to make sure that nothing was damaged. To open it the rest of the way I only had to rip one more piece of tape. Actually I could have pulled it out without ripping one more piece of tape. There was no damage to the medallion. Seems like the the manufacturer is being skimpy with the use of tape. I actually had the same impression on the first two medallions we received as well, even though they were not falling open.
Going forward we will always look for lighting at Lighting Showroom before we even consider buying elsewhere. Should we have the occasion to pass on the great experience we had with Lighting Showroom with friends, we will gladly
do so.
Thanks to all at Lighting Showroom
Rich
