Customer Comment

You're the best Dani !

 

It's great to work with someone so professional who cares to go the extra mile for a customer. That persistence and dedication will take you far in life. I really appreciate it.

 

Thanks again

press release 9/7/09

LightingShowroom.com Teams with FedEx International to Supply Custom Lighting to Europe

Boise, ID (PRWEB) September 7, 2009 -- LightingShowroom.com is one of the top 5 online retailers of lighting products and has been serving a growing domestic and international clientele of discriminating home owners looking for a full service supplier. Rosemary Wickowski, CEO of Light Styles Internet, LLC., said "We just finished a project for a large private home and we were getting ready to ship it when Kurt Krause, our FedEx rep, talked to us about going by air. We ship a lot domestically with them but hadn't considered serving large international orders that way. In the end it was a great solution for us"

Anita Turner, the LightingShowroom lead for international projects said "We routinely ship small international orders by air but in this situation we were dealing with a 16,000 pound delivery of very high end lighting products. We had a lot of worry about loss or damage, customs, duties, and the specter of stacks of paperwork. It was the largest single lighting package we had ever done and the logistics were a major worry. I'm pleased to say that the deal went off like clockwork." Turner said, "I had assumed that the cost of air freight would simply be too expensive. It wasn't cheap, but when I looked at all the problems of sending a container by ship it just made sense".

Kurt Krause, the FedEx Account Executive said, "I knew we could do a good job for them and I was happy to get the chance. It turned out that this was the largest single international air shipment that had ever been sent from Boise." Krause commented that, "Boise is not a major shipping point for international products so I had to do some extra work to make sure things happened the way they were supposed to, but in the end the combination of Lightingshowroom.com and FedEx made a slick solution for their international client".

Wickowski explained, "We turned the order over to FedEx on Monday and it cleared customs on Friday and was delivered without incident to the customer the following Monday. Exchange rates and the ability to cut through the complexities of the international paperwork now allow us to compete on a much wider stage than has been possible before this. We look forward to developing the high end international lighting marketplace".

Wickowski said "The foundation of our business is customer care. We offer good value in our pricing, but attention to detail, meeting the customer needs, and working hard to anticipate and prevent problems is really what we are about. Value is the combination of quality products, fair pricing, and best in class customer care. Those are the things we work on all the time." She commented that "There have been large numbers of websites that have begun offering lighting products since the economic crisis hit us all. Many approach the market with the idea that all you have to do is have the lowest price. We have found that our focus on the entire customer experience brings us loyal repeat customers and great word of mouth support which allows us to remain one of the top 5 lighting retailers despite greatly increased competition and a difficult housing market."

About Light Styles:
The Light Styles of Boise showroom, was founded in 1999 and the e-commerce site, www.LightingShowroom.com, was begun in 2005. The combination of the two companies sells residential indoor and outdoor lighting products from major manufacturers. Through the website they are one of the few lighting retailers able to serve both domestic and international lighting buyers.

Contact:
Anita Turner
Light Styles Internet, LLC
208-433-3900
www.lightingshowroom.com

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Customer Comment

Your company is one of the best , maybe the best, company I have ever had experience with on the net. HP, Dell and a host of others could learn a lot from the way your company handles business.

You can be sure, all of our friends and family will hear about you and the outstanding service provided.

We are happy to do business with you.

Customer Comment

Thanks so much for the request to ship my order by tomorrow. I appreciate it greatly.

All this morning I have been thinking about canceling my order because I worry waiting for 4-5 days to ship and 1-5 days shipping time won't help me to make my installation on time as I mentioned in my comments. But now I feel relieved that my order can be shipped tomorrow.

I checked that and found out that UPS ground may only take a very short time to transit the package to Florida (where I live). Just hope this is the service they choose so I can receive it faster too. Please help me to request it if possible.

Your help is very appreciated. I read good reviews about your store, and it seems to be true based on your service and email. Thanks!

Customer Comment

I've ordered twice from Lighting Showroom, and have been very satisfied both times with the quality, value, and prompt shipping offered. The first time I ordered there was a broken part, which they remedied very quickly. I plan to buy again in the future.....