Customer Comment

 Thank you for your help with this.  Your company has been the best internet company I have had the opportunity to deal with.  Informative, responsive and great products.  I will continue making purchases from you!

Customer Comment

 Hi Dani,
Thanks you very much for the info.
Both you and Anita are so helpful, nice, and thorough, especially when I had questions while ordering.
You guys are great.
Thanks,
Ava

Customer Comment

Thanks so much for your great customer service!

Customer Comment

Thank you, Dani. 

 

We will try these suggestions, but not for a few days.  It is very hectic here with major work going on. 

 

I will get back to you if we need more help. 

 

Again, I am very impressed by your attention to detail and customer satisfaction.

 

Regards,

 

Customer Review

Best purchase I ever made.

I live in Michigan where losing your home is as common as the mail man giving you your neighbor's mail. After a year of near homelessness- I was able to find a house for my family- not elegant- nothing like the one we had lost. As we paint and decorate the home it slowly is becoming beautiful. I decided to splurge a little and purchase two lights from the Summer Hill collection for our kitchen. It gave us instant elegance! Honestly, old friends just think we moved- no one suspects that we lost everything. Those lights really are that stunning.

Customer Comment

I will tell all my friend about you guys and Lighting Showroom.  You have been wonderful.  I had to return my original fixture because it just didn't "go".  I talked with Anita.  She even CALLED me to tell me the new one was enroute.  I never, ever have had such wonderful service from an internet retailer.  
 

Customer Comment

 Quality merchandise at a good price.  Excellent customer service and appreciated the emails regarding transaction.  Fast delivery.

 

Customer Comment

 I've been extremely pleased with your site & look forward to continuing my home update from this site.

 

Customer Comment

The lighting fixtures I ordered were the same price on other on-line stores. I went thru check-out at these sites. Your site was the only one that gave the additional discount and that was the deciding factor. I will order more lights from your site.

 

Customer Comment

I had a very nice experience dealing with the representative. She went out of her way to satisfy the customer. Would do business with this merchant again 

 

 

 

Customer Comment

Hello, I just want to take a few minutes to let you know the prompt service you & your company have provided from the day of the purchase to the delivery and the refund was much appreciated. I’m sorry it didn’t work out but the ease of  returning the lamp and the prompt and courteous refund was very helpful. Thank you for your great service.

Customer Comment

Good communication and notification. No issues at all. Second time I've bought from this source!

 

Customer Comment

Great customer service experience. Exchange taken care of with ease. Lights delivered promptly.

 

Customer Comment

Even though I knew when I placed the order that the item was on back order, I immediately received an e-mail followup from customer service to make sure that the delay fit my schedule. I appreciated their concern. Another e-mail was later received to let me know the item had been shipped. The item was received in perfect condition.

 

Press Release 9-27-09

Lightingshowroom.com Ships Crystal Chandeliers for Princess Diana's Ancestral Homesite

Lightingshowroom.com is supplying crystal chandeliers for a modern update of the site of Princess Diana's ancestral home. Rosemary Wickowski, CEO of Light Styles Internet, LLC, said "We were pleased by the selection of LightingShowroom as the supplier for the project as it leveraged our extensive experience serving high end international clients, but long distance support has required some unusual steps to meet customer needs."

Boise, ID (PRWEB) September 27, 2009 -- LightingShowroom.com is one of the top 5 online retailers of lighting products in the US and has been serving a growing domestic and international clientele of discriminating home owners looking for a full service supplier. Wickowski said, "Our selection as the crystal chandelier supplier for a lighting update of the site of the ancestral home of Princess Diana is because of our dedication to meeting the customer's needs and our extensive experience supporting high end domestic and international projects." Wickowski said, "Keeping the styling and classical traditions intact while updating lighting fixtures is an interesting challenge."

Anita Turner, the LightingShowroom lead for the project said, "Color, finish, and style are always the critical factors in any large lighting project. In this case communication about the details was more complicated than usual. This project was to create a crystal chandelier package for a modern treatment of Princess Diana's ancestral homesite. A key requirement was to maintain the classical traditions and styling while taking advantage of modern crystal technology, design, and manufacturing." Turner said, "One of the most interesting challenges was getting sample approvals. During the early phases of the process the decision maker was traveling throughout the Mediterranean on a yachting vacation. This required us to coordinate the shipment of samples for arrival at a series of ports of call as the trip progressed." Turner commented, "The extensive color pallet and crystal quality available in the modern chandelier makes it possible to achieve really stunning effects but sample approval is key. It is amazing that today's freight and communication systems make it possible to coordinate tasks like that around the world with relative ease."

Wickowski said, "The foundation of our business is customer care. We offer good value in our pricing, but attention to detail, meeting the customer needs, and working hard to anticipate and prevent problems is really what we are about. Value is the combination of quality products, fair pricing, and best in class customer care. Those are the things we work on all the time." She commented that "There have been large numbers of websites that have begun offering lighting products since the economic crisis hit us all. Many approach the market with the idea that all you have to do is have the lowest price. We have found that our focus on the entire customer experience brings us loyal repeat customers and great word of mouth support which allows us to remain one of the top 5 lighting retailers despite greatly increased competition and a difficult housing market."

Customer Comment

The other on-line lighting site had the exact same price as your store. The extra 5% off coupon was the deciding factor. The other stores did not offer a discount coupon. Thanks alot. Every little bit helps.

Customer Comment

Everything went well until the package was received.  Two of the three glass globes were broken.  When we called customer service, they were very helpful and responsive and arranged for replacements to be sent.  Replacements were received, packed extremely well.  Unfortunately the two new globes are a different color and do not match the one globe that was unbroken in the original package.  Now we are in process of notifying Lighting Showroom of this complication.  I do not have anything unflattering to say about Lighting Showroom but this is becoming a very frustrating and time-consuming experience. My favorable rating above for delivery is for the time it took to be delivered...not for the damaged globes inside.

 

Customer Comment

Thank you, Dani and appreciate your help.  The same fixture I bought from you was $200. locally!  I also appreciate not having to pay freight.     I will certainly recommend Lighting Showroom to others.  

 

Customer Comment

I was very pleased with the responsiveness of the customer service team at LightingShowroom.

 

Customer Comment

Found a lamp I wanted, images big enough on the site to be able to evaluate them, best price, fast shipping.  What's not to like?  A great experience all around.  And the lamp is beautiful.