Customer Complaint

On the page where I added the item to my cart #5334-rbz it stated free ground shipping. Upon entering my info 10.00 was added to my bill. False advertising!

 

LightingShowroom response

That page contains this notice

 

Minimum Order Charges
$15 on order totals less than $50
$10 on order totals between $50 and $99.99

 

It is also repeated on the shopping cart.  We try to make it clear that small inexpensive items do have a handling charge and don’t qualify for free shipping but sometimes we fail.

Customer Comment

You people are the best.  I have never had such wonderful service from any on-line or on-site company.  I will recommend you to everyone who says they need so much as a light bulb!  Your company is great.  I hope that they are as good to their employees as they are to their customers.

Thanks again


-----Original Message-----
From: Dani

Subject: LightingShowroom.com

Hello Jules and Catherine,

 

Your order has shipped complete.  The only items we do not have tracking on yet are the Minka and Great Outdoors fixtures.  We should have that first thing tomorrow.  We did not need to charge you for the rush fee so you won’t see that on your order.  If you have any questions please let us know!

 

Best Regards,

Dani

 

Jessi saves the day

We thought we would share the email below with you……it seems like everyone has a deadline these days and it is so often hard to meet.  No matter what, something always seems to fall through at very last moment.  Expedited shipping would have been very expensive for this customer, so Jessi walked her order through in an attempt to have delivery made in time save the day.  Well, Jessi managed to get this order out the door later in the day and the customer received it with time to spare……way to go Jessi!!!!

 

From: CP
Sent: Tuesday, May 06, 2008 10:47 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from LightingShowroom.com

 

May I say Thank You for excellent service?  I ordered this item on Friday May 2, 2008 after consulting with your customer service agent, Jessie, I believe.  She knew I needed it by next Saturday and we determined this item could be shipped from California and it had some likelyhood of arrival by Saturday.  It came MONDAY!!!  WOW is all I can say.

What a great experience.

Most sincerely,

CP

Customer Comment

The product we received was exactly as was shown on your web page. In other words, no surprises. My wife is highly pleased with our selection and the fact it was just as we expected it to be.

Customer Comment

Please add me to any email-updates/newsletters that you may send out.  Great site. I found it through the gmail/google ads.  Love Love Love this site/store.  I registered for an account but don't recall there being any email boxes to check.  thanks, either way.                                                     

 

REPLY

Thanks for the kind words.  We hope we can help you with your lighting needs.  Other than the registration you filled out we don’t do email campaigns but please bookmark our site and come back for all your lighting needs.

 

Tips for dining room lighting

Top Tips for Lighting Dining Rooms

Brought to you by LightingShowroom.com

The American Lighting Association offers the following tips for lighting a delightful dining room.

FIRST STEP: A chandelier in the middle of the room defines the space. Choose that fixture first, then work out with accent lights.

HANGING AROUND: Choose a chandelier with a diameter 12" less than width of table. The bottom of chandelier should be 30" above table.

TALL ORDERS: For ceilings nine feet or higher, consider a two-tier style chandelier to fill the space from the fixture's top to the ceiling.

DIMMER SHIMMER: Always use a dimmer on dining room lights. "Light becomes warmer as it is dimmed," says Dan Blitzer, American Lighting Association Continuing Educator.

HOME WORK: For those who use the dining room as a study area, consider bringing in a portable study lamp to brighten up the workspace. "Overhead lighting may work well for general studies, but in depth or close work demands more light," says Blitzer.

GET SMART: So-called "smart" dimmers, driven by microprocessors offer convenience. "When you have several layers of light, smart dimmers can be set to various ambiences. Press one button for dining, another for lighting up homework, another for party-time.

THE LAYERED LOOK: Use multiple layers of light in the dining room. Chandeliers provide the central focus. Accent lights on either side of the chandelier and at the room's perimeter brighten things up. Accessory lights on and/or over other furniture pieces fill in the background.

TABLE THIS: Table lamps add a soft, humanizing touch to a dining room. Display them on a buffet or breakfront.

Customer Comment

Jessie helped me throughout this transaction as I was having difficulty in finding a wall sconce that would fit the narrow space. Her persistence in getting in touch with Maxim paid off for me as it was able to fit the narrow opening which allowed me to then order the complete set for the house. Thank you again for all of your help

 

Lightingshowroom.com and Minka Group study advertising models

As part of a national brand name awareness campaign Minka Group has coordinated a featured vendor banner ad campaign with lightingShowroom.com, a leading lighting e-commerce website. Lighting Showroom represents the major lighting manufacturers and delivers over 1 million page views per month to shoppers looking for indoor and outdoor residential lighting products.

The Minka Group has grown to become a leader in the decorative lighting industry. As a company, Minka takes pride in the quality and workmanship of each and every fixture they produce.

With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points. The products are available at retail under the brand names Minka-Lavery, Metropolitan, Ambience, Minka-Aire, The Great Outdoors and George Kovacs.

Minka’s competitive advantage lies in:

• An extensive product line from Chandeliers to Table Lamps, Wall Sconces to Floor Lamps, Mirrors to Wall Art and Decorative Accessories, representing thousands of stocked and catalogued SKU's.
• Retail partners that include over 2100 independent lighting showroom dealers and national accounts such as LightingShowroom.com, EXPO Design Center, The Great Indoors and Restoration Hardware.
• Manufacturing expertise in a variety of materials including solid brass, wrought iron, cast aluminum, wood, and resin.
• National distribution centers in Corona, CA and Concord, NC economically serving any point in the U.S. within 3 days.