Friday, May 9, 2008

Customer Complaint

On the page where I added the item to my cart #5334-rbz it stated free ground shipping. Upon entering my info 10.00 was added to my bill. False advertising!

 

LightingShowroom response

That page contains this notice

 

Minimum Order Charges
$15 on order totals less than $50
$10 on order totals between $50 and $99.99

 

It is also repeated on the shopping cart.  We try to make it clear that small inexpensive items do have a handling charge and don’t qualify for free shipping but sometimes we fail.

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