Friday, October 2, 2009

Customer Comment

Even though I knew when I placed the order that the item was on back order, I immediately received an e-mail followup from customer service to make sure that the delay fit my schedule. I appreciated their concern. Another e-mail was later received to let me know the item had been shipped. The item was received in perfect condition.

 

Wednesday, September 30, 2009

Press Release 9-27-09

Lightingshowroom.com Ships Crystal Chandeliers for Princess Diana's Ancestral Homesite

Lightingshowroom.com is supplying crystal chandeliers for a modern update of the site of Princess Diana's ancestral home. Rosemary Wickowski, CEO of Light Styles Internet, LLC, said "We were pleased by the selection of LightingShowroom as the supplier for the project as it leveraged our extensive experience serving high end international clients, but long distance support has required some unusual steps to meet customer needs."

Boise, ID (PRWEB) September 27, 2009 -- LightingShowroom.com is one of the top 5 online retailers of lighting products in the US and has been serving a growing domestic and international clientele of discriminating home owners looking for a full service supplier. Wickowski said, "Our selection as the crystal chandelier supplier for a lighting update of the site of the ancestral home of Princess Diana is because of our dedication to meeting the customer's needs and our extensive experience supporting high end domestic and international projects." Wickowski said, "Keeping the styling and classical traditions intact while updating lighting fixtures is an interesting challenge."

Anita Turner, the LightingShowroom lead for the project said, "Color, finish, and style are always the critical factors in any large lighting project. In this case communication about the details was more complicated than usual. This project was to create a crystal chandelier package for a modern treatment of Princess Diana's ancestral homesite. A key requirement was to maintain the classical traditions and styling while taking advantage of modern crystal technology, design, and manufacturing." Turner said, "One of the most interesting challenges was getting sample approvals. During the early phases of the process the decision maker was traveling throughout the Mediterranean on a yachting vacation. This required us to coordinate the shipment of samples for arrival at a series of ports of call as the trip progressed." Turner commented, "The extensive color pallet and crystal quality available in the modern chandelier makes it possible to achieve really stunning effects but sample approval is key. It is amazing that today's freight and communication systems make it possible to coordinate tasks like that around the world with relative ease."

Wickowski said, "The foundation of our business is customer care. We offer good value in our pricing, but attention to detail, meeting the customer needs, and working hard to anticipate and prevent problems is really what we are about. Value is the combination of quality products, fair pricing, and best in class customer care. Those are the things we work on all the time." She commented that "There have been large numbers of websites that have begun offering lighting products since the economic crisis hit us all. Many approach the market with the idea that all you have to do is have the lowest price. We have found that our focus on the entire customer experience brings us loyal repeat customers and great word of mouth support which allows us to remain one of the top 5 lighting retailers despite greatly increased competition and a difficult housing market."

Customer Comment

The other on-line lighting site had the exact same price as your store. The extra 5% off coupon was the deciding factor. The other stores did not offer a discount coupon. Thanks alot. Every little bit helps.

Customer Comment

Everything went well until the package was received.  Two of the three glass globes were broken.  When we called customer service, they were very helpful and responsive and arranged for replacements to be sent.  Replacements were received, packed extremely well.  Unfortunately the two new globes are a different color and do not match the one globe that was unbroken in the original package.  Now we are in process of notifying Lighting Showroom of this complication.  I do not have anything unflattering to say about Lighting Showroom but this is becoming a very frustrating and time-consuming experience. My favorable rating above for delivery is for the time it took to be delivered...not for the damaged globes inside.

 

Monday, September 28, 2009

Customer Comment

Thank you, Dani and appreciate your help.  The same fixture I bought from you was $200. locally!  I also appreciate not having to pay freight.     I will certainly recommend Lighting Showroom to others.  

 

Customer Comment

I was very pleased with the responsiveness of the customer service team at LightingShowroom.

 

Customer Comment

Found a lamp I wanted, images big enough on the site to be able to evaluate them, best price, fast shipping.  What's not to like?  A great experience all around.  And the lamp is beautiful.