From a chat transcript
Visitor: OK, this is a great site where you can talk to a person like this. Your management must really be customer oriented, in this market we all have to be.
Visitor: Thank you again and have a cold one on me or two over the weekend. lol Thanks again Dani and tell your management this chat is a great idea. I guess it helps with the cost of phone calls too. Have a great weekend and goodbye for now.
