Customer Comment

I do not have high speed internet but your site was very fast and easy.

 

Customer Comment

My husband and I want to say thanks to you for our order.

We are impressed with the friendly, efficient way you handled our rush order.

It actually arrived the day before Christmas which far exceeded our expectations but gave us great pleasure.

It was hung and lit for our family Christmas dinner.

Thanks so much.

We will certainly order from the lighting showroom again when we are light shopping.

Happy Holidays,

Customer Comment

I love the vanity lights I purchased. I literally looked at thousands of lights and selected the ones from the Lighting Showroom. I found your website easy to use and thought your prices were slightly lower than other sites I visited.

 

 

Customer Comment

I found the website to be excellent. The choice of product was amazing and the prices are very reasonable. I have shopped for lighting products in stores and never saw anything close to as nice as what available on Lighting Showroom. Also, didn't have to deal with not getting any help from sale staff! Thanks.

 

Customer Comment

What has brought me back to your site is your selection as well as the LIGHTS THAT I LIKE feature. This is my second purchase and it's been really nice to use your site.

Customer Comment

I was thrilled to find your site. I have had tremendous difficulty locating a polished nickle vanity light. Once I discovered your site, I had a wide variety to choose from and found exactly what I wanted. Thank you so much. I am in the middle of remodeling and was starting to think I wouldn't find what I needed to match my other accessories.

 

Customer Comment

One of the lights came with broken glass - I did email them and they were very responsive - they ordered 2 replacement glass pieces for me and if those arrive with no problems I could then say that they are VERY good to work with.

 

Customer Comment

Their website told us the item was out of stock and gave us an estimated date they expected to receive it, which we appreciated. It helped us make the best decision for our situation. It was actually delivered to us a few days earlier than expected, and the item is even nicer than the photos indicated, so we are happy about that.

 

 

Customer Comment

This has been a delightful experience. One of the easiest ordering forms I have used on the internet.

Customer Comment

I was very satisfied and impressed by the appearance of the site I visited, very specific and detailed information and the pictures were wonderful, this is why I made my purchase. Maria

 

Customer Comment

IT WAS A PLEASURE DEALING WITH YOUR COMPANY. WE RECEIVED A QUALITY PRODUCT IN A TIMELY MANNER FOR A REASONABLE PRICE.

WE WILL RECOMMEND YOU TO OUR FRIENDS WITHOUT HESITATION.

THANK YOU & I HOPE YOU HAVE A VERY PLEASANT THANKSGIVING & CHRISTMAS.

 

Customer Comment

My decorator recommend lovely outdoor lighting from Hinkley and I was so pleased to find exactly what I wanted at Lighting Showroom! I will certainly recommend this site and visit again.

 

Customer Review

I like the website feature of being able to check lamps I like and they appear at the bottom of the page. Everything seemed to load fast, the site was easy to navigate, and I really appreciated seeing more than "12" pieces per page. I looked at approximately 4-6 different lighting sites as a result of my google search, and this one was far superior. The prices are good and competitive, this piece was $00.20 more than lamps-lighting.com, but with the 5% first time customer discount, of course it's less. Kudo's to the web designer, nice job, even for idiots like me!

 

Customer Comment

From: B

Sent: Monday, November 05, 2007 2:54 PM
To: sales@lightingshowroom.com
Subject: Raiden Iron Oxide and Venetian Scavo Glass Chandelier (1186-357)

To Whom it Concerns:

I’m so disappointed that your website doesn’t offer a “comments” section! I was going to write a review on the Raiden Iron Oxide and Venetian Scavo Glass Chandelier (1186-357) I recently purchased from your site.

First let me say, your customer service was great! I don’t have her name, but the lady who answered my initial e-mail regarding a question I had, was prompt, precise, and very friendly. Also, the chandelier arrived at my house within 3 or 4 days!

Now, let me get to the chandelier itself… it’s magnificent! I spent days on end researching the perfect chandelier within my budget, to no avail. I would print out picture after picture and with each one I found, my heart would sink when I realized it just wasn’t the “right” one.

And I have to tell you-- I really splurged on this purchase… I’d already spent soooo much money refinishing my kitchen and dining room that I really wanted to stay closer to the $200.00 range with this purchase. But I had to have this chandelier. And let me tell you - it was worth every penny. The compliments and “ooos” and “ahhs” I get from friends are awesome, as well. I recently threw a “Michigan” themed birthday party for my 13-year-old son Alek, and my guests raved about the light!

I love the warm golden glow it gives off in my dining room --- kind of like the glow of a candle, especially when I have it dimmed on “low.” It creates the perfect mood for which I was aiming in that room.

I LOVE this chandelier!

It made several debuts in my photos this past weekend and I thought I’d share a few. Enjoy!

Thank you for everything!

Sincerely,

S

Customer Comment

Wonderful experience, very excited about my lighting selections.

 

FW: Customer feedback on order yhst-XXX

----Original Message-----
From: C - through Yahoo! Shopping
Sent: Wednesday, October 24, 2007 7:49 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.XXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Fantastic service. I will use this company again!

Customer Comment

This is our 4th or 5th purchase from Lighting Showroom and all of the items we've received are at a very high quality and reasonable price. Delivery is within a week. We have been very satisfied.

 

Customer Comment

The lights are beautiful, the fixture looks great. We received the package in about a week. I would recommend this site to others.

 

FW: Customer feedback on order yhst-XXXXX

-----Original Message-----
From: J - through Yahoo! Shopping [mailto:]
Sent: Saturday, October 06, 2007 7:13 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.XXXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:The shipping was timely and my order was packed very well. They also
e-mailed me to let me know when my purchase had actually been shipped. The
lights themselves were in perfect shape when I received them and they look
stunning in our new powder room. They also e-mailed me a coupon to be usd
with my next purchase which I will undoubtedly be making. I am very pleased.

Customer comment

I liked the ease of navigating this website. The specs of the items on the same page was helpful, as well as the price. (Not all sites do.) The prices are reasonable, and free shipping is good, of course.

FW: Satisfied Customer!

 

 

From:  [mailto:@midstatesd.net]
Sent: Tuesday, October 02, 2007 10:08 AM
To: sales@lightingshowroom.com
Subject: Satisfied Customer!

 

I just wanted to tell you that our electrician came out this morning (we were finally ready to put in our new ceiling lights), and I am really pleased with them.  They look really sharp.  This is a beautiful fixture.  I had ordered two of the San Remo Mocha Bronze Flush Mount light fixtures.  I am very pleased with them.  Your service was quick; shopping through your website was great.  I made several trips to places looking for lights and I found a great selection on your site, plus great prices, and the 5% discount on first orders and free FedEx-UPS shipping.  I would definitely recommend this website to anyone; I’m considering a floor lamp for our new living room and have found some on your site; I will wait to see once we get in our new furniture later this month, what I need to purchase.  Thank you so much!!  SB

Customer Comment

I really appreciated the super fast delivery. My lights are beautiful and I just ordered some others for another bathroom. Thanks so much!! Gayle

FW: Customer feedback on order yhstXXX

-----Original Message-----
From: - through Yahoo! Shopping [mailto:]
Sent: Tuesday, September 25, 2007 8:17 PM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.com/RT/MGR.yhst-XXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Lighting Showroom offered the best price, product and customer service
to be found online. My product turned out to be very high quality items and
I couldnt have been more pleased about it. I plan on purchasing more
lighting fixtures from the Lighting Showroom. If your not using them you are
really missing out.

Customer Comments

Hi Anita -

You are a wonder! and yes after all that waiting they really look beautiful. I have to tell you the entire project of remodeling the house was one painful step after another with all the usual contractor problems. When I placed my order with your firm for the lamps I was so pleasantly surprised I can't tell how much I appreciate your help, support and general "cheeriness".. Thanks so much for everything ~ I have told all my friends about your company and have a wonderful day!
Thanks and regards,
Karin

Customer service

Anita,

Our globes arrived Saturday, so they are now installed and everything looks great.

I want to thank you for all your help. You have given exceptional customer service and have given me more confidence in ordering via a website. I feel like you did as much if not more via email than most people do face to face.

If I could send this message to your supervisor...please give me the email address and I will send it their way. You deserve the praise.

Thank you again,

Melanie

Customer Comment

Beautiful chandelier. Checked local lighting stores and could not find what I wanted but found it online. Great shipping and communication. Very pleased and would shop with again.

Customer Comment

We love the outdoor lights that we ordered. Your pricing and selection is excellent. My husband suggests that the mounting screws be of better quality. He purchased new ones to ensure that the mounting is secure. We have not unboxed the kitchen light yet, so cannot comment. I assume it will be a very good buy, too. Becky

FW: Customer feedback on order yhst-XXX

-----Original Message-----
From: R
Sent: Thursday, September 20, 2007 4:15 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.XXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Beautiful chandelier. Checked local lighting stores and could not find
what I wanted but found it online. Great shipping and communication. Very
pleased and would shop with again.

order fullfillment

My overall experience with Lighting Showroom was excellent. The item was in stock and delivered within 3 days to my home. I was expecting it to take at least a week to 10 days so we were pleasantly surprised to find it at our home.

 

customer feedback

My interaction was with Wayne via customer service. I called to get info on how they match or beat prices of their competitors. When I called the customer service number, I got Wayne. I told him which product I wanted to purchase and he said he would call me back with the pricing info that he would be able to offer. Honestly, I did not expect to hear back from him. He called back within 30 minutes and beat the lowest price that I had found out on line. I was thoroughly shocked - one that he called back and secondly that he was honoring their policy. This was so refreshing because I have had numerous bad experiences with customer service folks. So I placed the order and will await my mirror. Thank you so much Wayne for your professionalism. Look forward to doing business with you all again!!

FW: Customer feedback on order yhst-XXX

-----Original Message-----
From: S - through Yahoo! Shopping [mailto:]
Sent: Tuesday, September 11, 2007 7:10 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.XXX

Rating: Good
Comments:
Price Rating:Good
Shipping Options Rating:OK
Delivery Rating:OK
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Overall I have been satisfied with Lighting Showroom, as they have been
very responsive. However their website initially was slightly misleading in
the fact that it was not shown that shipping charges were not included in
the price, which added a significant additional cost. This has now been
amended.

FW: Customer feedback on order yhst-XXX

-----Original Message-----
From: D - through Yahoo! Shopping [mailto:dweissnyc@yahoo.com]
Sent: Sunday, September 09, 2007 7:16 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.XXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:I really appreciated the quick service, fast delivery and quality
products from Lighting Showroom. Ill be sure to visit your site for all of
my lighting needs. Thanks!

FW: Customer feedback on order yhst-xxx

-----Original Message-----
From: M - through Yahoo! Shopping [mailto:
Sent: Monday, September 10, 2007 8:30 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.XXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:By far the best prices anywhere and courteous customer service.
Received a high quality product and it was delivered on time as promised.
Future business is definitely in my plans. Thank you Lighting Showroom.

FW: Customer feedback on order yhst-13907213127897-1000xxx

-----Original Message-----
From: D
Sent: Friday, August 31, 2007 2:23 PM
To: Anita@lightingshowroom.com
Subject: Customer feedback xxx

To view this order follow this link:
https://us-f4-edit.store.yahoo.xxx

Rating: Excellent
Comments:
Price Rating:
Shipping Options Rating:
Delivery Rating:
Ease of Purchase Rating:
Customer Service Rating:
Title:
Body:I worked for a while online, looking at their full selection. Once I
made my decision, I called the 800 number and spoke directly to Anita who
answered all my questions and then she offered to take my order over the
phone! Great service. The product arrived as promised and when I installed
it...beautiful. I recently ordered a similar product and went through the
experience again. Wonderful company!

FW: Customer feedback on order yhst-xxx

-----Original Message-----
From: R
Sent: Monday, August 27, 2007 10:10 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhstXXXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.comXXXXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Exceptional service!!! Thank you note, special discount on next
purchase, free shipping, wide selection, A+++++

FW: Customer feedback on order yhst-xxx

-----Original Message-----
From: S
Sent: Monday, August 27, 2007 8:53 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-xxxx

To view this order follow this link:
https://us-f4-edit.store.yahoo.xxxx

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:

FW: Customer feedback on order yhst-xxx

-----Original Message-----
From: T
Sent: Monday, August 27, 2007 6:03 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-xxx

To view this order follow this link:
https://us-f4-edit.store.yahoo.comxxxx

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Very smooth transaction......customer service was very helpful and the
products came quicker than I expected. I would highly recommend the Lighting
Showroom.

FW: Customer feedback on order yhst-xxxx

-----Original Message-----
From:M
Sent: Sunday, August 26, 2007 9:29 PM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-xxxx

To view this order follow this link:
https://us-f4-edit.store.yahoo.com/RT/MGR.yhstxxxxxxx

Rating: Excellent
Comments:
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:We love the lighting fixtures we received. Look forward to getting a
few more that werent available right away. Very easy to do business with and
good with follow up and questions. Thanks so much!

M

customer review

I was extremely pleased with the many choices of lamps, and I was easily able to find exactly what I needed. I found a lamp that was made for my house! The shipping was free, and when I recieved my lamp, I was very happy with the quality and final purchase of my lamp. I will shop there again, and I have told my mom and sister of the Lighting Showroom so they could take a look, too. I would highly recommend this online store!

JS
Texas

FW: Customer feedback on order yhst-XXX

-----Original Message-----
From: M - through Yahoo! Shopping
Sent: Friday, August 24, 2007 6:58 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-1000XXX
To view this order follow this link:
https://us-f4-edit.store.yahoo.

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:We purchased lighting for our entire house (new construction) from
Lighting Showroom. The customer service was wonderful! The website was
really easy to use and the prices were very good (especially the project
discount for large purchases and the free shipping). We would definitely
order from them again.

FW: Customer feedback on order yhst-XXX

-----Original Message-----
From: M - through Yahoo! Shopping [mailto:
Sent: Wednesday, August 22, 2007 11:16 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

Rating: Excellent
Comments:
Price Rating:Good
Shipping Options Rating:
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Loved all of the fixtures received. Lots of choices and the items are
quality. Look forward to doing more business w/ them.

Thanks,
M

FW: Customer feedback on order yhst

-----Original Message-----
From: P
Sent: Wednesday, August 22, 2007 5:08 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-

To view this order follow this link:
https://us-f4-edit.store.yahoo

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Excellent quick, quality service. No complaints.

Notes from another happy customer

From: Anita Turner [mailto:anita@lightingshowroom.com]

My pleasure D,

Thank you for the compliments! I will definitely pass this on to our web editors who have put many hours into out site. We look forward to working with you again in the future and thank you in advance for the referrals.

Sincerely,

Anita Turner

From: D [mailto:@sbcglobal.net]
Sent: Friday, August 17, 2007 4:17 PM
To: Anita Turner
Subject: Re: Lighting Showroom Order yhst

Thanks for all your help.

Just so you know I shopped this a lot and your prices were good ( did find a few dollars lower) and your website the best by far. Some did not allow me to narrow my search options enough, some not at all. Some only searched by brand when I did not know what brand I wanted. But the biggest problem was to see the light properly. MOST of them did not allow me to get a close enough image of the light to truly see the finish. Lamps plus was the only webpage that allowed me to get even closer than yours, but I was shocked to find out your prices were much better.

Nice shopping with you. I will tell my friends
----------------
D

FW: Customer feedback on order yhst-13907213127897-1000675

Rating: Good

Comments:
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Good
Ease of Purchase Rating:Excellent
Customer Service Rating:Good
Title:
Body:I was extremely pleased with the many choices of lamps, and I was
easily able to find exactly what I needed. I found a lamp that was made for
my house! The shipping was free, and when I recieved my lamp, I was very
happy with the quality and final purchase of my lamp. I will shop there
again, and I have told my mom and sister of the Lighting Showroom so they
could take a look, too. I would highly recommend this online store!

FW: Customer feedback

-----Original Message-----
From: Pam
Sent: Sunday, July 29, 2007 4:16 PM
To: Anita@lightingshowroom.com

To view this order follow this link:
https://us-f4-edit.store.yahoo.com/RT/MGR.yhst-

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:I clicked submit and then ralized that Id made a mistake on my city. I
immediately contacted the company and they took care of it right away. My
item arrived at my doorstep within a week, undamaged. Now thats good
service!

Customer comments

Dear Lighting Showroom,

I can not tell you how happy I am with my purchase so far. I am thrilled you do not charge shipping! I have bookmarked your website and will tell friends and family about you. I visited many websites looking for a very particular lamp - and I am ecstatic with the lamp I purchased from you. It was made for my house! Thank you! I

I hope the quality of the lamp is up to par, and if it is, I will be returning to you to buy more lighting.

Sincerely,

Jennifer

FW: Customer feedback on order yhst-

Subject: Customer feedback on order yhst-

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:The product, purchased from the merchants well-designed and
easily-accessed online catalog, was exactly as pictured and described. It
arrived on time, carefully packed, and in immaculate conditon. I would
gladly do business with this merchant again.

New Customer Comments

Rating: Excellent

Comments:

Price Rating:Good

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Title:

Body:I spoke with customer service because the same mirror that I ordered came in several bronze finishes that were difficult to compare on a computer. The woman I spoke with did an excellent job describing the differences in colors.

Everything that I ordered was to my complete satisfaction.

Anita Turner

Customer Service

Internet Sales Manager

1-888-488-0885

anita@lightingshowroom.com

Lighting Showroom......Making your house a home!

Security Certificates and secure servers

We are a Yahoo store so our security is managed by the Yahoo team. Yahoo is one of the biggest sites on the web and their security procedures are top rank. Our product website runs with normal access, but as soon as you enter the shopping cart you are taken to secure servers and the entire order process is a secure one. Here is some information from our site on the subject of security.

Credit Card and Customer Information Security
www.lightingshowroom.comis a Yahoo store. The Yahoo system employs
industry best practices for your protection. See the following link for detailed information
Yahoo security strategy but briefly these are the security platforms used

Secure Socket Layer (SSL):
Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

CISP Compliance:
Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Wayne Eskridge

www.lightingshowroom.com

Customer Comment via email

I have been shopping for lighting on various sites, catalogs, and stores. This site was by far the most efficient site. Your layout is user friendly and you can really see what you are purchasing. Excellent job programers!! I appreciate Anita leaving her phone and email address for a more personal experience.

Debbie

Customer Reviews

-----Original Message-----From:- through Yahoo! Shopping [mailto:] Sent: Wednesday, July 11, 2007 11:12 AMTo: Anita@lightingshowroom.comSubject: Customer feedback on order yhst-13907213127897

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Customer service extremely helpful..items delivered on time as promised..huge and varied.selection of lighting fixtures from which to choose...a very pleasant shopping experience and I will definitely continue buying from this retailer.

Setting your fears to rest

Hello again,

we recently received an email from a customer wondering if we are legit; in today's world of Internet scams, this is a legitimate concern. We thought it was important to share this communication with you, so please take a moment and read the correspondence below. Thank you for your support and interest in our company - we look forward to serving you for many years to come.

Anita Turner
Managing Member

Sent: Wednesday, July 11, 2007 12:51 AMTo: sales@lightingshowroom.comSubject: sales question

I'm looking for the isabella burnished brass semi-flush mount bath fixture by Hinkley. You guys have the best price and the best shipping time, as well as free fedex shipping. It just seems too good to be true. Everyone else is 2-4 weeks or 4-6 weeks shipping. I need this light fixture within two weeks.

The problem is, I can't find customer review for you other than one. There are enough comlete scams out there that it worries me to not have you reviewed by anyone. I've tried Nextag (they have one review), BizRate (they have the same review), but shopping.com, yahoo.com, msn.com, aol.com, and other shopping stores don't have any feedback on your company.

I don't have time to waste with chargbacks (I've done them in the past when necessary) and I don't have time to deal with sending back broken products.

I know it's a stupid question to ask you guys. But are you legitimate? Will I receive the product ordered and in good condition? Will I receive it in a timely manner? Do you have any customers I can e-mail and ask how their shopping with you went?

Sorry to be such a freak, but I've seen lots of horrible reviews for alot of complete scam artists in this industry and it makes me wary that you don't have any reviews.

Thanks for your help.

R

Good Morning R,

We agree, it is a dangerous world out there and there are too many scams generated from the internet these days. Our sister company has been in business locally, in Boise, ID for several years. We just recently branched out to the internet, which we have been operating since January. Our customer reviews are growing as our business grows, but they are not always visible at the locations you were shopping. We have chosen to post our reviews in our BLOG so that they can be readily available through our website; there is a direct link to our blog at the bottom of the tab menu on the left hand side of your screen. Our BLOG address is http://lightingshowroom.blogspot.com/ , you will find several customer reviews as well notes in there from myself and our CFO. We feel that in today’s technological society, blogging is fast becoming the way to communicate. Not only does it allow us to post our reviews and ideas, it is also a way of communicating with our customers as it allows them to blog us as well.

The Isabella semi-flush, 5391BB, is currently in stock and, if you placed your order today, it would ship no later than next Monday. Depending on your location, you should receive it within 2-5 days of shipping. In regards to damage, this is not a problem. We very seldom have damage issues as items are very well packaged. If you do receive your light and something is broken, lets say the glass, you would simply need to email us or call us directly and we will get a replacement out to you right away. In the event that the fixture needs to be replaced entirely, which is very unlikely, we would also handle getting the item picked up from your location.

I hope that this information has served to settle your fears. If you should have further questions or concerns, please feel free to contact us directly and we will be happy to assist you.

Sincerely,
Anita Turner
Customer Service
Internet Sales Manager
1-888-488-0885
anita@lightingshowroom.com

Lighting Showroom......Making your house a home!

Another Happy Customer

Here is our latest customer rating -

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Within 24 hours of making my purchase I received an email from a person with a name who I could contact! I was advised that a few of my items would be back ordered, which was o.k. The next day I changed my mind about two of the items, I was able to email my person with a name who modified my order. I would definitely use this vendor again.

Customer Comments

Hello to all!

Yahoo sends out a rating form automatically to all of our customers. The response that we get is typically just a rating; bad, good, excellent, etc., but every once in a while, we get additional comments along with the rating. We thought that we would begin sharing the ratings by posting them on our blog for all to see. The latest review came in from a customer who ordered the 1314MB, http://store.lightingshowroom.com/1314mb.html , part of the Trafalgar family from Hinkley, which is currently on back order until July. We let her know the status right away and she decided to keep her order in place. Her comments are listed below:


Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Not only does this company have competitive prices but wonderful customer service as well. After placing my order they informed me right away that the item was back ordered from the manufacturer and gave me an option to reorder another product. Would highly recommend!

Easy Shopping

We recently received this email from a customer that was browsing on our site. We were able to locate coordinating pendants for her from another family in the same finish. She gave us a wonderful compliment on our site so, i thought we should share it with you.......

From: Jessica Sent: Tuesday, June 26, 2007 1:39 PMTo: sales@lightingshowroom.comSubject: Murray Feiss

Hi:

I'm in the process of shopping for lighting for a new house we are building. I fell in love with the Murray Feiss Boulevard bowl pendant for my dining area. (Item # F1889-3ORB). However, I need three mini-pendants that would be somewhat similar and I'm not too sure if I like the Boulevard mini-pendant. Is there another mini-pendant that would have the similar finish and glass as the Boulevard bowl pendant? I'm open to a different company as long as they were similar and complemented each other. Your help is greatly appreciated! This is the best lighting website I've found so far. Thanks.

Sincerely,

Jessica

Notes on Lighting #2

This month's topic - Mini-Chandeliers

Mini-chandeliers are the new alternative to flush and semi-flush lighting. With so many styles and colors to choose from, you can put them just about anywhere in your home. They look really fabulous in powder rooms and are a wonderful alternative for a bedroom or sitting room.

They are a great way to add pizzaz without going over the top. An why not start something ....you're new lighting idea will be the envy of the neighborhood.

Another Happy Customer

Here at Lighting Showroom, we believe the Customer Service is the key to success. We strive to insure that each customer is taken care of on a personal level, rather than being processed as just another sale. Here is an excerpt from another happy customer, one of many that we hope to serve as we continue to grow.

Hi Anita,

It turns out I found the original fan that I needed -- at the Home Depot store. I had to go into the store, not online.

I look forward to getting the pendant lights and working with you again in the future. Please add me to any mailing list. I will be furnishing 2 homes in the next 2 years -- one in South Carolina and one in Chicago and I would like to work with you if possible because your customer service has been so great.

Unbelievable what I had to go through to get the ceiling fan at Home Depot. It was comical.

I would also recommend you to friends that have lighting needs.

Have a great day.

Carol C.

Customer Comments

We thought it might be a good idea to share our customer experience ratings on our blog. We recently began shipping into Canada and received a comment back from our first Canadian delivery. It was an easy process for us and our customer and we are happy that we will be able to provide lighting on an International level in the future.

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:I recieved my fixtures in Canada on the expected date of arrival in excellent condition. I am extreamly pleased! Not one store in Canada could get these fixtures to me faster or for a better price.

Designing a pleasing website is tough

The web based marketing industry has matured in recent years. The average commercial website is far more sophisticated than it was say 5 years ago. Also, the big companies are driving the cost of advertising through the roof which makes it a difficult business to operate.

Since there is no product exclusivity and many of us are marketing the same products there are only a few ways to make a connection with the customer. The internet is also the great price leveler. Since comparison shopping is so easy prices are forced to be very similar and price is going away as a way a vendor can differentiate themselves.

That leaves us with only customer service and the design of the website itself as the key drivers for an online business.

We have had many interestng discussions about what makes a good site and what do people want. For our design, we have deliberately avoided the complex style so many sites use. The multi-column, highly fragmented page, with specials, and deals, and competing information that offers so many choices it overloads the eye is offensive from our perspective. We call it a tabloid strategy.

We have deliberately tried to make our site less frantic. Rather than presenting all possible choices, we have created a large number of pre categorized and pre sorted pages which are organized in the way people actually look for information and helps them focus in on what features they are looking for in a product. By simplifying the navigation process we let the customer pay attention to the products rather than how to get around the site.

We also organize the information in a consistent way so that moving around the site becomes intuitive fairly quickly and we present information in a standard format which aids the comparison between items. We also provide a "Lights I Like" notepad which can hold items of interest and it follows along as a person shops so they don't have to remember what it was they were looking at earlier.

Time will tell whether these approaches are really what appeal to people but its our story and we are sticking to it.

Wayne Eskridge

Notes on Lighting your home #1

Hello to all.......Lighting is a great way to make your house a home, while increasing the value instantly. In today's market, you frequently see the same lighting fixtures in every home; the basic, low end, hardware store lighting that builders purchase in bulk to save a buck or two. While they certainly serve a purpose, they just don't add any pizazz to your home.

Lighting should be planned to compliment your lifestyle. The right lighting will help you preform tasks more easily, while making you feel safe and comfortable, allowing you to enjoy your home to it's full potential. Lighting adds beauty and drama to any space; it can make small rooms appear open and airy, and larger rooms cozy and inviting. Lighting can create a stimulating atmosphere for a night of entertaining, or a quite feeling of relaxation after a long and tiring day.

And don't forget the outside! With path and spot lighting, you can make your home to spotlight of the block! What a wonderful way to showcase your home and landscape design. From the elegant coordinating fixtures to compliment to lights on your home to whimisical decorative lighting, the selection of low-voltage lighting has grown considerably in recent years. Low voltage lighting is is a simple way to add value to the outside of your home and it is relatively easy for the do-it-yourself weekend project.

Check back soon for more notes on lighting your home.

Anita

Local Advertising

As we began our journey, an associate of mine offered to feature us in a monthly news letter that is generated to his clients. Marc Rentz is the owner of a local mortgage company who I worked with to purchase my home a couple of years ago. In working with Marc, we thought it would be a wonderful idea to provide his clients with a discount on the purchase of lighting for their new homes. This is great for them and has allowed us to do some local advertising here at home in Boise, ID. This was just a small feature, but it turned out so well, I really thought it would be nice to share it with everyone else. So......here it is.....Oh! and that is me in the picture, so now you have a face to put with name.....look forward to talking with you soon!

Anita Turner

Customer Care Manager

This blog is a new adventure for us. We began building our website www.lightingshowroom.com in February 2007 and have been focused on adding products and getting the site architecture into a presentable condition. As the site is beginning to stabilize we wanted a way to open up a dialog with our customers and decided to give blogging a try.

We are a small company going into the retail battle with the giants of our particular industry. We can't compete with them on a capital budget basis so for us to succeed we must find ways to serve our customers better. The quality of what we do will, in the end, be the life or death question for us.

Our hope is that we will be able to develop better communications with our customers and get some good suggestions about how to improve the site or learn what things are wrong with it. We invite your comments. Praise is certainly appreciated, but knowing what we have screwed up is critical. Thanks in advance for your comments.

Wayne Eskridge