Customer Review

After checking Home Depot and a local lighting stores, my wife and I couldn't find the outdoor lighting fixtures we wanted.  We did a web search and came across Lighting Showroom. I often buy over the Internet but am usually reluctant to buy from sites I know nothing about.  I did a quick check of Lighting Showroom and read the reviews.  What impressed me more than the high positive ratings was their thoughtful responses to the few negative reviews. But I still felt I was buying from an unknown vendor.

 

The selection of lights were great and the prices were as low as, if not lower than, other on-line sites we checked.  We ordered four lights on Saturday night.  We received an acknowledgment of the order and were told we would receive an email when the lights shipped.  I hadn't heard anything by Thursday, so I called, expecting long waits, a phone tree and frustration. To my surprise a real person picked up the phone and she was friendly and responsive. She said she would check my order and she put me on hold for no more than a minute or two. When she came back she said the order had shipped from the factory and would be at my house on Saturday.

 

Saturday morning the fixtures arrived as promised and everything was as ordered. 

 

It appears Lighting Showroom, like most of these Web stores, doesn't stock the merchandise, but orders it from the factory, which directly ships to your home.  So you are really paying for the Web storefront, efficiency in processing the order and customer service.  Other than the very minor glitch of not receiving notice when the order shipped, this was as smooth of a Web transaction as I've had.   I will use Lighting Showroom again and highly recommend them.