Customer Comment

Great customer service experience. Exchange taken care of with ease. Lights delivered promptly.

 

Customer Comment

Even though I knew when I placed the order that the item was on back order, I immediately received an e-mail followup from customer service to make sure that the delay fit my schedule. I appreciated their concern. Another e-mail was later received to let me know the item had been shipped. The item was received in perfect condition.

 

Press Release 9-27-09

Lightingshowroom.com Ships Crystal Chandeliers for Princess Diana's Ancestral Homesite

Lightingshowroom.com is supplying crystal chandeliers for a modern update of the site of Princess Diana's ancestral home. Rosemary Wickowski, CEO of Light Styles Internet, LLC, said "We were pleased by the selection of LightingShowroom as the supplier for the project as it leveraged our extensive experience serving high end international clients, but long distance support has required some unusual steps to meet customer needs."

Boise, ID (PRWEB) September 27, 2009 -- LightingShowroom.com is one of the top 5 online retailers of lighting products in the US and has been serving a growing domestic and international clientele of discriminating home owners looking for a full service supplier. Wickowski said, "Our selection as the crystal chandelier supplier for a lighting update of the site of the ancestral home of Princess Diana is because of our dedication to meeting the customer's needs and our extensive experience supporting high end domestic and international projects." Wickowski said, "Keeping the styling and classical traditions intact while updating lighting fixtures is an interesting challenge."

Anita Turner, the LightingShowroom lead for the project said, "Color, finish, and style are always the critical factors in any large lighting project. In this case communication about the details was more complicated than usual. This project was to create a crystal chandelier package for a modern treatment of Princess Diana's ancestral homesite. A key requirement was to maintain the classical traditions and styling while taking advantage of modern crystal technology, design, and manufacturing." Turner said, "One of the most interesting challenges was getting sample approvals. During the early phases of the process the decision maker was traveling throughout the Mediterranean on a yachting vacation. This required us to coordinate the shipment of samples for arrival at a series of ports of call as the trip progressed." Turner commented, "The extensive color pallet and crystal quality available in the modern chandelier makes it possible to achieve really stunning effects but sample approval is key. It is amazing that today's freight and communication systems make it possible to coordinate tasks like that around the world with relative ease."

Wickowski said, "The foundation of our business is customer care. We offer good value in our pricing, but attention to detail, meeting the customer needs, and working hard to anticipate and prevent problems is really what we are about. Value is the combination of quality products, fair pricing, and best in class customer care. Those are the things we work on all the time." She commented that "There have been large numbers of websites that have begun offering lighting products since the economic crisis hit us all. Many approach the market with the idea that all you have to do is have the lowest price. We have found that our focus on the entire customer experience brings us loyal repeat customers and great word of mouth support which allows us to remain one of the top 5 lighting retailers despite greatly increased competition and a difficult housing market."

Customer Comment

The other on-line lighting site had the exact same price as your store. The extra 5% off coupon was the deciding factor. The other stores did not offer a discount coupon. Thanks alot. Every little bit helps.

Customer Comment

Everything went well until the package was received.  Two of the three glass globes were broken.  When we called customer service, they were very helpful and responsive and arranged for replacements to be sent.  Replacements were received, packed extremely well.  Unfortunately the two new globes are a different color and do not match the one globe that was unbroken in the original package.  Now we are in process of notifying Lighting Showroom of this complication.  I do not have anything unflattering to say about Lighting Showroom but this is becoming a very frustrating and time-consuming experience. My favorable rating above for delivery is for the time it took to be delivered...not for the damaged globes inside.

 

Customer Comment

Thank you, Dani and appreciate your help.  The same fixture I bought from you was $200. locally!  I also appreciate not having to pay freight.     I will certainly recommend Lighting Showroom to others.  

 

Customer Comment

I was very pleased with the responsiveness of the customer service team at LightingShowroom.

 

Customer Comment

Found a lamp I wanted, images big enough on the site to be able to evaluate them, best price, fast shipping.  What's not to like?  A great experience all around.  And the lamp is beautiful.

 

Customer Comment

Thank you. I appreciate the way you do business.

Customer Comment

You know, I think you have excellent customer service based on emailing me right away about my order, etc. so I am going to keep my order with you and I'll wait for my light!  Will I be charged now or when it ships?

 

I appreciate your responses!

 

Customer Comment

I discovered Lighting Showroom while remodeling our kitchen. I ordered a wonderful lighting fixture at a very reasonable price and shipped for free. The customer service representative was very nice.

Customer Comment

I received my mirror.  It is beautiful and absolutely perfect for the wall I want to put it on.  The metal around the mirror exactly matches the metal that is on my dining room chandelier.  I have never been as pleased with an online purchase as I am with this mirror.

 

Customer Comment

Thank you ever so much!  You made my day! 

 

I am very impressed with Lighting Showroom - the selection, the prices, the free shipping, and the friendly customer service.

 

I'll be back!

 

Customer Comment

Thank you so very much for your promptness in issuing the credit for my return.  I will definitely keep you in mind in the future, for any other items I might have need for.  It is a pleasure doing business with a company such as yours.

 

Customer Comment

LightingShowroom's customer service was timely and efficient. I got an answer immediately when I called the 800 number to ask inquire about the materials used for the items I wanted to order, and again when I called to inquire about the tracking numbers. The only issue I have is that the items I ordered (two bathroom vanities) look different than they do on the website. On the site, the glass bulb covers look like a "tannish frost," whereas in reality, they are white which is not what I wanted. I have to live with them now to avoid paying the shipping to send them back.

 

Customer Comment

You're the best Dani !

 

It's great to work with someone so professional who cares to go the extra mile for a customer. That persistence and dedication will take you far in life. I really appreciate it.

 

Thanks again

press release 9/7/09

LightingShowroom.com Teams with FedEx International to Supply Custom Lighting to Europe

Boise, ID (PRWEB) September 7, 2009 -- LightingShowroom.com is one of the top 5 online retailers of lighting products and has been serving a growing domestic and international clientele of discriminating home owners looking for a full service supplier. Rosemary Wickowski, CEO of Light Styles Internet, LLC., said "We just finished a project for a large private home and we were getting ready to ship it when Kurt Krause, our FedEx rep, talked to us about going by air. We ship a lot domestically with them but hadn't considered serving large international orders that way. In the end it was a great solution for us"

Anita Turner, the LightingShowroom lead for international projects said "We routinely ship small international orders by air but in this situation we were dealing with a 16,000 pound delivery of very high end lighting products. We had a lot of worry about loss or damage, customs, duties, and the specter of stacks of paperwork. It was the largest single lighting package we had ever done and the logistics were a major worry. I'm pleased to say that the deal went off like clockwork." Turner said, "I had assumed that the cost of air freight would simply be too expensive. It wasn't cheap, but when I looked at all the problems of sending a container by ship it just made sense".

Kurt Krause, the FedEx Account Executive said, "I knew we could do a good job for them and I was happy to get the chance. It turned out that this was the largest single international air shipment that had ever been sent from Boise." Krause commented that, "Boise is not a major shipping point for international products so I had to do some extra work to make sure things happened the way they were supposed to, but in the end the combination of Lightingshowroom.com and FedEx made a slick solution for their international client".

Wickowski explained, "We turned the order over to FedEx on Monday and it cleared customs on Friday and was delivered without incident to the customer the following Monday. Exchange rates and the ability to cut through the complexities of the international paperwork now allow us to compete on a much wider stage than has been possible before this. We look forward to developing the high end international lighting marketplace".

Wickowski said "The foundation of our business is customer care. We offer good value in our pricing, but attention to detail, meeting the customer needs, and working hard to anticipate and prevent problems is really what we are about. Value is the combination of quality products, fair pricing, and best in class customer care. Those are the things we work on all the time." She commented that "There have been large numbers of websites that have begun offering lighting products since the economic crisis hit us all. Many approach the market with the idea that all you have to do is have the lowest price. We have found that our focus on the entire customer experience brings us loyal repeat customers and great word of mouth support which allows us to remain one of the top 5 lighting retailers despite greatly increased competition and a difficult housing market."

About Light Styles:
The Light Styles of Boise showroom, was founded in 1999 and the e-commerce site, www.LightingShowroom.com, was begun in 2005. The combination of the two companies sells residential indoor and outdoor lighting products from major manufacturers. Through the website they are one of the few lighting retailers able to serve both domestic and international lighting buyers.

Contact:
Anita Turner
Light Styles Internet, LLC
208-433-3900
www.lightingshowroom.com

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Customer Comment

Your company is one of the best , maybe the best, company I have ever had experience with on the net. HP, Dell and a host of others could learn a lot from the way your company handles business.

You can be sure, all of our friends and family will hear about you and the outstanding service provided.

We are happy to do business with you.

Customer Comment

Thanks so much for the request to ship my order by tomorrow. I appreciate it greatly.

All this morning I have been thinking about canceling my order because I worry waiting for 4-5 days to ship and 1-5 days shipping time won't help me to make my installation on time as I mentioned in my comments. But now I feel relieved that my order can be shipped tomorrow.

I checked that and found out that UPS ground may only take a very short time to transit the package to Florida (where I live). Just hope this is the service they choose so I can receive it faster too. Please help me to request it if possible.

Your help is very appreciated. I read good reviews about your store, and it seems to be true based on your service and email. Thanks!

Customer Comment

I've ordered twice from Lighting Showroom, and have been very satisfied both times with the quality, value, and prompt shipping offered. The first time I ordered there was a broken part, which they remedied very quickly. I plan to buy again in the future.....