customer comment

I received my light the other day, and I just want to say how much I love it.  I looked for 6 months and could not find anything that I liked that would go with my decor.  I am a designer and I will recommend your company. Thank you for a great quality product at a great price.

 

 

 

Customer Comment

Your choices were great. We had so many options that our stores do not have. Great!!

 

Customer Comment

I initially checked the availability of the item. The staff was extremely helpful and courteous. The item arrived in only 3 days!!!! It was on time for the out of town guests we were expecting, and we had the opportunity to brag about the exceptional service your company provided. Our decorator had promised us 2 lamps for 6 1/2 months and couldn't deliver on her promise. You not only saved us a lot of money, but provided a quality product in record time. Thank you VERY much. It has been a pleasure dealing with your company.

 

Customer Comment

One of the boxes in my delivery was severely damaged. I have not had the opportunity to get the product installed yet as I am doing a major remodel of my home. I hope the product is not damaged. Customer support told me I can return it for either a refund, repair parts or a new item.

Customer Comment

The total courtesy and integrity you’ve shown are rare today.

We very much appreciate what you have done without our request,

when to do otherwise would have increased your profit.

Financial Controller.

LightingShowroom Comment: This customer ordered a light delivered second day air which is quite expensive. Because he lived near the warehouse we could deliver to him as quickly by fedex ground which was free so he saved quite a bit of freight. We try to give every customer the best deal that we can.

Customer Service

I HAVE TO CONGRATULATE YOU ON THE SERVICE I RECEIVED.  I ORDERED TWO BATHROOM LIGHTS THEY ARRIVED BUT THEY WERE TOO LARGE.   I RETURNED THEM AND ORDERED THEm A SIZE SMALLER.  THEY BOTH ARRIVED, BUT ONE SHADE WAS BROKEN, CALLED AND YOU REPLACED SAME.  YOUR SUPPORT AND ASSISTANCE IS WELL APPLAUDED. 
THANK YOU

Customer Comment

Good morning Dani,

I wanted to thank you for your help with this order.

The lights arrived and are beautiful. We installed then and wow awesome.

Thank you again.

 

My husband is an electrical Contractor here in Durango and I will be sure to recommend your site to clients.

Thank you again!!

Kindest Regards,

Customer comment

The product was delivered promptly and looked exactly like it did in the online picture. The website was easy to use and easy to understand. The auto-response was quick and precise. I even received a follow-up message from Lighting Showroom thanking me for my business with a 7% coupon for future purchases. Additionally I inquired about accessories for my purchase and they were very quick and attentive to my needs.

Customer Comment

Great company to work with, flawless transaction! Even though their site said my item was out of stock, they checked and let me know that a new shipment was due that week. I ordered, and there was lots of communication with them--first, an estimated shipping date; next, when the order actually shipped; finally, when tracking information was available. Their prices are impossible to beat, even locally. In addition to free shipping, I also got 5% off for being a new customer! Wow! I'll definitely go to them first when I need a new light fixture. Even without the 5% off, they're a fabulous deal.

Satisfied Customer

Our customer submitted her order a Sunday; she added a note regarding a party she was having on Friday and asked if, by some miracle, we could get the light to her by then.  We pulled a few strings behind the scenes and managed to get her order delivered just in time!  It is always our goal to provide the best customer service we can – it looks like we succeeded on this one!

 

From:
Sent: Wednesday, June 04, 2008 10:09 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from Chandeliers ceiling lights bathroom indoor and outdoor lighting fixtures

 

Oh my goodness you guys are FABULOUS!!!!!  Were the lamps on your back porch?  They arrived this afternoon on our doorstep.  They are beautiful!!!!!  Our decorator couldn't obtain the lamps we ordered through her for 6 1/2 months, and you guys saved the day.  Ten million thank yous for the awesome job.  Any time I have any need for lighting, you will get all my business.  At this point, there is some remodeling in the future.....

Thank you, thank you, thank you for the fantastic service!
A very satisfied customer,
P


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Stay informed, get connected and more with AOL on your phone.

Customer Comment

This was a pleasant experience in that your instructions were clear and to the point. The only confusion was the shipping in regards to the "item does not qualify for free shipping".

LightingShowroom response:

Items that are too large to ship by FedEx do incur a truck freight charge.  We try to make that clear on any item that it applies to but perhaps we weren’t clear enough in this instance.

Customer Comment

This site had a great close up photo of the item I wanted. This made my decision easy.

Customer Comment

Your site was categorized nicely and the selection was great!!!!

 

I will buy from you again

Customer Comment

The site was very "user friendly". I found the saving favorite lighting fixtures on E-mail, especially the ability to go directly to the "Lighting Showroom" was Very clever, seamless and smooth.

Customer Comment

First order received and was lovely. The only downside was the actual color of the globe did not mirror the picture. The picture looked almost peach/tangerine - the actual color was goldish brown - still very lovely. May return or keep for gift. Reorderd another light fixture -more expensive but hopeful color will be more on target with my decor. Everyone most cooperative

 

Customer Comment

The products and brands seem to be consistently higher quality than other websites.

 

Customer Comment

Rosemary,

    I wanted to make special mention of Jessie in regards to a recent order I placed with your company. I had a challenge of trying to find a narrow 1-light wall sconce and in trying to find a complete line that would include a chandelier, an island light, and a 2-light wall sconce.

    I originally found the LaScalla line from Maxim at Lamps Plus but they didn't carry much of the line. I stumbled across your company on Bizrate and found the whole line of lights.The next concern was making sure that the base of the 1-light wall sconce was actually small enough to fit the narrow space. I had a experience in trying a wall sconce and found the dimension they gave for width was actually the width of the glass, not the base. I called and spoke to Jessie who volunteered to call Maxim and ask them to get the actual measurements. They didn't get back with her initially so she called them back and again requested the measurement. It took a third call from Jessie and this time she waited on the line while they got the measurements.

    This type of effort is a great example of someone taking the time to perform the art of customer service and getting the information needed. If the sconce had been too big, the  sale would not have occurred naturally. If Jessie had not taken the time to help me, it would have ended the same way. Because she put forth that effort and we found that the size worked, it was a win for me and hopefully a win for you. I was able to match everything and finish this project.

    Again, please thank her again for me. She did a great job and I just wanted to let you know.

 

Sincerely,

Energy Saving in your home using dimmers

LightingShowroom.com supports a key national strategy to reduce energy use and greenhouse emissions which is to get the general public to use 50 percent less lighting energy by 2012. The task include educating the public about the benefits of using more energy-efficient compact fluorescent light (CFL) bulbs, moving to Energy Star-qualified fixtures and using dimmers with the new technologies.

Rosemary Wickowski, the CEO of Light Styles Internet, LLC the parent of lightingshowroom.com says that the use of dimmers is among the most promising recommendations she has heard. “Not only do you get great aesthetic results from putting lights on dimmers, the energy savings are astounding,” she says. “You use less power and double the life of the bulb to boot.” In addition, dimmers allow for greater flexibility in lighting product selection and allow you to get multiple uses out of a room. A multi light chandelier with a dimmer can be bright enough to light a work area but dimmed for mood lighting.

In today’s homes, the three main types of lighting available are incandescent, magnetic low voltage and electronic low voltage, which are all easily dimmed. There are several different types of dimmers. They include:

• Simple wall box dimmers, which allow you to bring the light up and down slowly;
• Scene lighting dimmers, which allow you to control multiple light sources from a single panel to set a mood;
• Whole house systems, which allow you to control all of the lights in your home from one panel at the touch of a button; and
• Occupancy sensors, which turn on and off whenever someone enters a room.

Dimmers of all types are extremely useful, particularly for those who like to entertain often. Rosemary says “I recommend people put dimmers just about everywhere in the house because they offer such great flexibility.” “For example, when everyone’s gathering for a party, it’s nice to have the lights at full brightness; but as your guests move into the house and get comfortable, low light is more desirable. Then later when it’s time to clean up, it’s nice to be able to bring the lights to full strength again at the flip of a switch.”

Lutron is an excellent source for high quality dimmers.

Customer Comment

The lamps arrived within the time stated. Unfortunately, one shade had some markings. I called customer service and spoke with Anita. She was able to have a replacement sent out within a day. I was so impressed with the customer service. I envisioned a problem getting the shade replaced, but it wasn't. I would certainly order from Lighting Showroom again simply for their customer service and the fact they stand behind their products.

 

Customer Comment

The product was delivered promptly and looked exactly like it did in the online picture. The website was easy to use and easy to understand. The auto-response was quick and precise. I even received a follow-up message from Lighting Showroom thanking me for my business with a 7% coupon for future purchases. Additionally I inquired about accessories for my purchase and they were very quick and attentive to my needs.