Customer Comment

I liked that I could share the purchase I made with my daughter who lives in another state.

 

Customer Comment

I have purchased 4 lamps from Lighting Showroom in the last 2 weeks. I was delighted with what I received. All of the lamps are gorgeous. Now I need to get more lamps and I know I will be happy with this order as well.

Customer Comment

The phone staff person with whom I spoke was especially helpful.  She went above and beyond to explain your return process to me as well as check to ensure this item was in stock.  I do not remember her name, which I regret. She was so helpful and it was three minutes to closing for her!

Customer Comments

I really liked the refining options, it was quite efficient in finding styles/finishes I was looking for. The light is beautiful, but I've not yet had it installed and wanted to make sure it works before responding to your survey. I think I got a real deal on a lovely fixture because someone sent it back and it was advertised for clearance.

 

Customer Comment

Love this website. I am buying fixtures for our new house and have found everything I need at this one stop! Fantastic pricing and friendly service people. A joy to work with!

Customer Review

I have to say, in a day and age of when customer service should be the key-goal for any business which success falls squarely on the limited shoulders of their valued customers purchasing commitments.  It was a very good feeling to not only receive the items ordered, "as advertised".  It was also just as equally refreshing to receive both items in a matter of days after placing the order.  Though this was my initial effort in securing products from your company.  I will certainly place you at the top of the list as the need arises for future opportunities.
 
Job well done!

 

Customer Comment

Dani is an absolute delight to deal with. She is informative and patient (I had a lot of questions). The product is exactly what I expected and the delivery was on time through FedEx Ground. I highly recommend this company if you are in the market for lighting options.

Customer Comment

I have had great experience with the operators and staff who answer the phone. They are very helpful. I have purchased several lights and any time a part was missing or broken Lighting Showroom sent me the parts without any hassle. I am very satisfy with the service and quality of the product.

 

Customer Review

Thank you so much for the ease and clarity when using your web site. The descriptions and pictures gave me the same excitement of being right at your store. Just recently, I had ordered some items from Gallery802, but was very dissatisfied with both their web site (which was very misleading) as well as the items when received. However, you have made internet shopping very special. Thanks again.

 

Customer Comment

This company seems to be a real class act, with a great understanding of customer service.  There service staff is extremely cordial, and polite to converse with.  They had a great selection of ceiling medallions with the best pricing we were able to find.  We had to send one back because of my wife's error in judgment and they allowed us to return it and order a larger one.  As it turned out I dropped one of the smaller medallions as I as gluing it to the ceiling, I had to reorder the first one we sent back, proving that my wife is never wrong.  She was planning ahead for my incompetence. I would not have taken my time to respond to this survey had I thought that they could  have treated me any better. It has probably been five years since I have responded positively to a survey such as this.

Customer Comment

I had a really good online experience with this company! I would definitely shop with them again and recommend them to a friend. Their customer service was extremely helpful.

Customer Comment

very easy website to use, I liked the option to add lights to favorites, easy to move around

 

Customer Comment

the fixture is more beautiful than i expected it to be. it arrived quickly and well packed.

i did expect that halogen bulbs were included, but they were not.  Perhaps my error – I don't remember.

All in all a very good experience.  i will definitely order from this vendor again.

 

Customer Comment

Dani is an absolute delight to deal with.  She is informative and patient (I had a lot of questions).  The product is exactly what I expected and the delivery was on time through FedEx Ground.  I highly recommend this company if you are in the market for lighting options.

Customer Comment

Dani,.....  Our re-ordered medallion arrived a day early.  More importantly, I am impressed with the cordial and helpful service as well as the super communications the team at Lighting Showroom has provided about the status of the return and the replacement order for what was a customer error.   I have even received a note stating that our card has already been credited with the return.   Somebody is responsible for some great employee hiring as well as creating great policies, procedures and training.  Certainly the companies product line had items we wanted, and I certainly did not find better pricing.  Trust me,... I don't make a habit of spending my time writing nice notes to people, or companies.  If that happens once a year, its got to be for a special reason.  

 

We originally ordered two of the same medallions because my wife didn't listen to my original advise.  I love saying that she was wrong and I was right.  It happens so rarely ( so I have been told ). 

 

Make sure this gets to the right people.   If I was the owner of Lighting Showroom, and read this email it would make my day.

 

FYI,.... something someone might want to look into!   The box the medallion came in was practically falling open.  For that reason I immediately opened it to make sure that nothing was damaged.  To open it the rest of the way I only had to rip one more piece of tape.  Actually I could have pulled it out without ripping one more piece of tape.     There was no damage to the medallion.    Seems like the the manufacturer is being skimpy with the use of tape.  I actually had the same impression on the first two medallions we received as well, even though they were not falling open. 

 

Going forward we will always look for lighting at Lighting Showroom before we even consider buying elsewhere.  Should we have the occasion to pass on the great experience we had with Lighting Showroom with friends, we will gladly

do so.

 

Thanks to all at Lighting Showroom  

 

Rich

 

Customer Comment

Great prices, I looked at many many sites and came across Lighting Showroom. Did not hesitate to purchase, site has great prices.

 

Customer Comment

Great website and merchant -easy to navigate, plenty of choices and information about the products.  Good prices and smooth delivery.  Would definitely purchase from them again.

Customer Comment

The vanity light was of excellent quality, arrived quickly, customer service replaced a washer we lost in the installation process immediately, and it was a very satisfactory purchase, so I bought this second one for the main bathroom.

 

Customer Comment

I wanted to thank you for the speedy shipment, all I needed was the light to finish my bathroom.  I ordered it on a Friday morning and received it the following Friday one week start to installation. Wow I am impressed the color and style were as discribed. I will order from your company again

Customer Comment

From a chat transcript

 

Visitor: OK, this is a great site where you can talk to a person like this.  Your management must really be customer oriented, in this market we all have to be.

 

Visitor: Thank you again and have a cold one on me or two over the weekend. lol  Thanks again Dani and tell your management this chat is a great idea.  I guess it helps with the cost of phone calls too.  Have a great weekend and goodbye for now.