Customer Comment

I really liked their 'contact us' tools, in my opinion it's always an indicator of how well they service their customers. I'm in love with any website that offers live chat!

Customer Comment

Thank you for the excellent customer service!  I received the light and it was beautiful.  So glad I found it on your website - it was perfect!!

Customer Comment

Your customer service has been excellent, and I thank you for your communication as I had requested. It is a pleasure dealing with you and I would like to retain my order status and receive this light from your company once it is in from its backorder.

 

Customer Comment

Thank you for the "small thank you gift". Your service is great and the ladies I have spoken with were very nice. Thank you all of you. This is my first experience to shop on-line and I am very happy with everything. I will definitely purchase through you again if I need some more in the future.

 

customer comment

I have dealt with Lighting Showroom before and I trust them to replace any broken glass and offer better consumer service (when needed) than other internet based lighting dealers. I plan to order from them for all the remaining lighting needs of my home. Great prices too!

 

Customer Review

Hi Wayne,

 

I hope you don't mind my contacting you directly. You may recall that you assisted me and Jessi in brokering a deal for more than 300 exterior sconces from Justice Design a few months ago for a Delaware client of mine.

 

First of all, the client loves the lights and we are doing another order through you with Justice for some  interior sconces.

 

But that is not the reason for my e-mail. I know businesses are used to hearing complaints. I'm writing so that I can be sure that you know just how valuable Jessi is to your company. She is pleasant, responsive, and competent.

 

I meant to tell you so after the last order. I think I never got around to doing it. If I did, then let me reiterate it. If I didn't, it's never too late. She should be the poster child for "customer service."

 

Jessi is an asset to your business. I hope she is treated and rewarded in ways that demonstrate how much you value her.

 

Regards,

 

Linda

Customer Review

I could not be more pleased with my shopping experience at The Lighting Showroom. The website was easy to navigate and find what I was looking for. Their selection of merchandise and descriptions were great. The checkout was seamless. My order arrived in just a few days (very well packaged) and the stained glass pendant light I purchased is now installed and absolutely gorgeous. I would not hesitate to order again myself or recommend this site.

Customer Comment

This my third time that i purchase from lighting showroom. The products are excellent and customer service is wonderful. I will recommend it to all and i will buy my stuff from them again.

Customer Review

This is my second time buying items from this website. I even sent 2 things back from my first order because I found something on the site I even liked better. No problems with returning and very easy. I also made a phone call to question one of the lights and the rep was very helpful. Thanks so much for making my lighting shopping easy. They are going to look great in my new house. Very unique. No one is going to have anything like them.

Customer Comment

I was so pleased with the service, delivery, and quality of the product. There was a back order on one of the items. They were quick to notify me. The other items were delivered promptly. The fixtures were exactly as stated on the website.

Customer Comment

I really liked how I could mark the lights that I like and look at them all at the bottom.

 

Excellent job fulfilling my order so my contractor could install the lighting fixture before the current effort was completed. The solid brass fixture matches our Kohler fixtures in the powder room very nicely.

Customer Comment

I just wanted to take a minute to thank you for all your help.  Your customer service is AMAZING!  If there are any surveys that I could feel out that would be great.  If not, I’d be more than willing to write a letter/testimonial.  I just want you all to know how appreciative I am of your work.  Thanks!!!

 

Customer Comment

We were very pleased with the Lighting Showroom company.

The lamp was shipped quickly and was of good quality and really makes a statement in our home.

Their customer service is a real plus.

Customer Comment

I received emails from the company to keep me informed on my order. When I did notice a problem with delivery I called and they were very helpful on getting things back on track. Great customer service.

Shipping to Alaska and Hawaii

It amazes me that you can ship an item free of charge to anywhere in the continental US, but when you ship to Alaska you charge the highest rate you can possibly charge. Is this so that you can send items free to the rest of the country? Alaska has limited stores that we are able to purchase items that we need, and people like you take advantage of the situation. I would not order again from this website unless I were in a desperate situation like I am today. My suggestion for shipping options is to offer USPS, it is usually more reasonable than Fed-ex.

NOTE from Lighting Showroom

 

Shipping outside the lower 48 states is always a challenge.  Our charge to this customer was about $20 less than the actual charge to us from FedEx so we do make an effort to have a level playing field but shipments to Alaska and Hawaii are simply too expensive to build into our pricing structure.  It is also unfortunate that we can’t use the USPS.  The problem is that we ship these products from huge warehouses in large quantities and the warehouse computer systems aren’t equipped to deal with the USPS so it isn’t an option for us.

Customer Comment

We're so pleased with our beautiful new mini-chandelier we bought to replace the original one from the 1960's. Very good quality; husband was able to install it himself.  No problems. We trust Lighting Showroom and will use again.

Customer Comment

 Anita contacted me about the damaged clock immediately after receiving my notification via e-mail. I am very satisfied with this quick response.

 

Customer Review

What a great experience to shop with such an enormous selection and ease of ordering delivery  customer service from the receptionist to the customer rep everyone was pleasant and eager to help you along with your purchase!!!  Every company should be as receptive as this one.  keep up the good work You come highly recommended by me.

Customer Review

I like the "lights I like" feature. I think that's why we ordered from you after a week or so of surfing (actually about five hours total) AND the FREE shipping. Overall the best site we've found compared to about 12 others. We also like the "Clearance - Like New" options.

Customer Review

I recently discovered Lighting Showroom's website. It is amazing what they offer....for great prices!

 

I purchased two pendant lights for my kitchen a couple of weeks ago. Now I am purchasing more lights for my master bath/bedroom. I am anxious to get the order so I can get them installed!

 

The website is very easy to navigate. I am a real estate agent so I will refer my clients to their website for any renovations they need!