customer review

I was extremely pleased with the many choices of lamps, and I was easily able to find exactly what I needed. I found a lamp that was made for my house! The shipping was free, and when I recieved my lamp, I was very happy with the quality and final purchase of my lamp. I will shop there again, and I have told my mom and sister of the Lighting Showroom so they could take a look, too. I would highly recommend this online store!

JS
Texas

FW: Customer feedback on order yhst-XXX

-----Original Message-----
From: M - through Yahoo! Shopping
Sent: Friday, August 24, 2007 6:58 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-1000XXX
To view this order follow this link:
https://us-f4-edit.store.yahoo.

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:We purchased lighting for our entire house (new construction) from
Lighting Showroom. The customer service was wonderful! The website was
really easy to use and the prices were very good (especially the project
discount for large purchases and the free shipping). We would definitely
order from them again.

FW: Customer feedback on order yhst-XXX

-----Original Message-----
From: M - through Yahoo! Shopping [mailto:
Sent: Wednesday, August 22, 2007 11:16 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

Rating: Excellent
Comments:
Price Rating:Good
Shipping Options Rating:
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Loved all of the fixtures received. Lots of choices and the items are
quality. Look forward to doing more business w/ them.

Thanks,
M

FW: Customer feedback on order yhst

-----Original Message-----
From: P
Sent: Wednesday, August 22, 2007 5:08 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-

To view this order follow this link:
https://us-f4-edit.store.yahoo

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Excellent quick, quality service. No complaints.

Notes from another happy customer

From: Anita Turner [mailto:anita@lightingshowroom.com]

My pleasure D,

Thank you for the compliments! I will definitely pass this on to our web editors who have put many hours into out site. We look forward to working with you again in the future and thank you in advance for the referrals.

Sincerely,

Anita Turner

From: D [mailto:@sbcglobal.net]
Sent: Friday, August 17, 2007 4:17 PM
To: Anita Turner
Subject: Re: Lighting Showroom Order yhst

Thanks for all your help.

Just so you know I shopped this a lot and your prices were good ( did find a few dollars lower) and your website the best by far. Some did not allow me to narrow my search options enough, some not at all. Some only searched by brand when I did not know what brand I wanted. But the biggest problem was to see the light properly. MOST of them did not allow me to get a close enough image of the light to truly see the finish. Lamps plus was the only webpage that allowed me to get even closer than yours, but I was shocked to find out your prices were much better.

Nice shopping with you. I will tell my friends
----------------
D

FW: Customer feedback on order yhst-13907213127897-1000675

Rating: Good

Comments:
Price Rating:Good
Shipping Options Rating:Excellent
Delivery Rating:Good
Ease of Purchase Rating:Excellent
Customer Service Rating:Good
Title:
Body:I was extremely pleased with the many choices of lamps, and I was
easily able to find exactly what I needed. I found a lamp that was made for
my house! The shipping was free, and when I recieved my lamp, I was very
happy with the quality and final purchase of my lamp. I will shop there
again, and I have told my mom and sister of the Lighting Showroom so they
could take a look, too. I would highly recommend this online store!

FW: Customer feedback

-----Original Message-----
From: Pam
Sent: Sunday, July 29, 2007 4:16 PM
To: Anita@lightingshowroom.com

To view this order follow this link:
https://us-f4-edit.store.yahoo.com/RT/MGR.yhst-

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:I clicked submit and then ralized that Id made a mistake on my city. I
immediately contacted the company and they took care of it right away. My
item arrived at my doorstep within a week, undamaged. Now thats good
service!

Customer comments

Dear Lighting Showroom,

I can not tell you how happy I am with my purchase so far. I am thrilled you do not charge shipping! I have bookmarked your website and will tell friends and family about you. I visited many websites looking for a very particular lamp - and I am ecstatic with the lamp I purchased from you. It was made for my house! Thank you! I

I hope the quality of the lamp is up to par, and if it is, I will be returning to you to buy more lighting.

Sincerely,

Jennifer

FW: Customer feedback on order yhst-

Subject: Customer feedback on order yhst-

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:The product, purchased from the merchants well-designed and
easily-accessed online catalog, was exactly as pictured and described. It
arrived on time, carefully packed, and in immaculate conditon. I would
gladly do business with this merchant again.

New Customer Comments

Rating: Excellent

Comments:

Price Rating:Good

Shipping Options Rating:Excellent

Delivery Rating:Excellent

Ease of Purchase Rating:Excellent

Customer Service Rating:Excellent

Title:

Body:I spoke with customer service because the same mirror that I ordered came in several bronze finishes that were difficult to compare on a computer. The woman I spoke with did an excellent job describing the differences in colors.

Everything that I ordered was to my complete satisfaction.

Anita Turner

Customer Service

Internet Sales Manager

1-888-488-0885

anita@lightingshowroom.com

Lighting Showroom......Making your house a home!

Security Certificates and secure servers

We are a Yahoo store so our security is managed by the Yahoo team. Yahoo is one of the biggest sites on the web and their security procedures are top rank. Our product website runs with normal access, but as soon as you enter the shopping cart you are taken to secure servers and the entire order process is a secure one. Here is some information from our site on the subject of security.

Credit Card and Customer Information Security
www.lightingshowroom.comis a Yahoo store. The Yahoo system employs
industry best practices for your protection. See the following link for detailed information
Yahoo security strategy but briefly these are the security platforms used

Secure Socket Layer (SSL):
Yahoo! Store uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as financial services information or payment information. An icon resembling a padlock is displayed on the bottom of most browser windows during SSL transactions that involve credit cards and other forms of payment. Any time a Yahoo! Store asks for a credit card number during checkout for payment, it will be SSL encrypted. The information you provide will be stored securely on our servers.

CISP Compliance:
Yahoo! Merchant Solutions is certified CISP-compliant. Created by Visa and MasterCard, the Cardholder Information Security Program (CISP) outlines a standard for security procedures for merchants and service providers that store, process, or transmit cardholder data.

Wayne Eskridge

www.lightingshowroom.com

Customer Comment via email

I have been shopping for lighting on various sites, catalogs, and stores. This site was by far the most efficient site. Your layout is user friendly and you can really see what you are purchasing. Excellent job programers!! I appreciate Anita leaving her phone and email address for a more personal experience.

Debbie

Customer Reviews

-----Original Message-----From:- through Yahoo! Shopping [mailto:] Sent: Wednesday, July 11, 2007 11:12 AMTo: Anita@lightingshowroom.comSubject: Customer feedback on order yhst-13907213127897

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Customer service extremely helpful..items delivered on time as promised..huge and varied.selection of lighting fixtures from which to choose...a very pleasant shopping experience and I will definitely continue buying from this retailer.

Setting your fears to rest

Hello again,

we recently received an email from a customer wondering if we are legit; in today's world of Internet scams, this is a legitimate concern. We thought it was important to share this communication with you, so please take a moment and read the correspondence below. Thank you for your support and interest in our company - we look forward to serving you for many years to come.

Anita Turner
Managing Member

Sent: Wednesday, July 11, 2007 12:51 AMTo: sales@lightingshowroom.comSubject: sales question

I'm looking for the isabella burnished brass semi-flush mount bath fixture by Hinkley. You guys have the best price and the best shipping time, as well as free fedex shipping. It just seems too good to be true. Everyone else is 2-4 weeks or 4-6 weeks shipping. I need this light fixture within two weeks.

The problem is, I can't find customer review for you other than one. There are enough comlete scams out there that it worries me to not have you reviewed by anyone. I've tried Nextag (they have one review), BizRate (they have the same review), but shopping.com, yahoo.com, msn.com, aol.com, and other shopping stores don't have any feedback on your company.

I don't have time to waste with chargbacks (I've done them in the past when necessary) and I don't have time to deal with sending back broken products.

I know it's a stupid question to ask you guys. But are you legitimate? Will I receive the product ordered and in good condition? Will I receive it in a timely manner? Do you have any customers I can e-mail and ask how their shopping with you went?

Sorry to be such a freak, but I've seen lots of horrible reviews for alot of complete scam artists in this industry and it makes me wary that you don't have any reviews.

Thanks for your help.

R

Good Morning R,

We agree, it is a dangerous world out there and there are too many scams generated from the internet these days. Our sister company has been in business locally, in Boise, ID for several years. We just recently branched out to the internet, which we have been operating since January. Our customer reviews are growing as our business grows, but they are not always visible at the locations you were shopping. We have chosen to post our reviews in our BLOG so that they can be readily available through our website; there is a direct link to our blog at the bottom of the tab menu on the left hand side of your screen. Our BLOG address is http://lightingshowroom.blogspot.com/ , you will find several customer reviews as well notes in there from myself and our CFO. We feel that in today’s technological society, blogging is fast becoming the way to communicate. Not only does it allow us to post our reviews and ideas, it is also a way of communicating with our customers as it allows them to blog us as well.

The Isabella semi-flush, 5391BB, is currently in stock and, if you placed your order today, it would ship no later than next Monday. Depending on your location, you should receive it within 2-5 days of shipping. In regards to damage, this is not a problem. We very seldom have damage issues as items are very well packaged. If you do receive your light and something is broken, lets say the glass, you would simply need to email us or call us directly and we will get a replacement out to you right away. In the event that the fixture needs to be replaced entirely, which is very unlikely, we would also handle getting the item picked up from your location.

I hope that this information has served to settle your fears. If you should have further questions or concerns, please feel free to contact us directly and we will be happy to assist you.

Sincerely,
Anita Turner
Customer Service
Internet Sales Manager
1-888-488-0885
anita@lightingshowroom.com

Lighting Showroom......Making your house a home!

Another Happy Customer

Here is our latest customer rating -

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Within 24 hours of making my purchase I received an email from a person with a name who I could contact! I was advised that a few of my items would be back ordered, which was o.k. The next day I changed my mind about two of the items, I was able to email my person with a name who modified my order. I would definitely use this vendor again.

Customer Comments

Hello to all!

Yahoo sends out a rating form automatically to all of our customers. The response that we get is typically just a rating; bad, good, excellent, etc., but every once in a while, we get additional comments along with the rating. We thought that we would begin sharing the ratings by posting them on our blog for all to see. The latest review came in from a customer who ordered the 1314MB, http://store.lightingshowroom.com/1314mb.html , part of the Trafalgar family from Hinkley, which is currently on back order until July. We let her know the status right away and she decided to keep her order in place. Her comments are listed below:


Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:Not only does this company have competitive prices but wonderful customer service as well. After placing my order they informed me right away that the item was back ordered from the manufacturer and gave me an option to reorder another product. Would highly recommend!

Easy Shopping

We recently received this email from a customer that was browsing on our site. We were able to locate coordinating pendants for her from another family in the same finish. She gave us a wonderful compliment on our site so, i thought we should share it with you.......

From: Jessica Sent: Tuesday, June 26, 2007 1:39 PMTo: sales@lightingshowroom.comSubject: Murray Feiss

Hi:

I'm in the process of shopping for lighting for a new house we are building. I fell in love with the Murray Feiss Boulevard bowl pendant for my dining area. (Item # F1889-3ORB). However, I need three mini-pendants that would be somewhat similar and I'm not too sure if I like the Boulevard mini-pendant. Is there another mini-pendant that would have the similar finish and glass as the Boulevard bowl pendant? I'm open to a different company as long as they were similar and complemented each other. Your help is greatly appreciated! This is the best lighting website I've found so far. Thanks.

Sincerely,

Jessica

Notes on Lighting #2

This month's topic - Mini-Chandeliers

Mini-chandeliers are the new alternative to flush and semi-flush lighting. With so many styles and colors to choose from, you can put them just about anywhere in your home. They look really fabulous in powder rooms and are a wonderful alternative for a bedroom or sitting room.

They are a great way to add pizzaz without going over the top. An why not start something ....you're new lighting idea will be the envy of the neighborhood.

Another Happy Customer

Here at Lighting Showroom, we believe the Customer Service is the key to success. We strive to insure that each customer is taken care of on a personal level, rather than being processed as just another sale. Here is an excerpt from another happy customer, one of many that we hope to serve as we continue to grow.

Hi Anita,

It turns out I found the original fan that I needed -- at the Home Depot store. I had to go into the store, not online.

I look forward to getting the pendant lights and working with you again in the future. Please add me to any mailing list. I will be furnishing 2 homes in the next 2 years -- one in South Carolina and one in Chicago and I would like to work with you if possible because your customer service has been so great.

Unbelievable what I had to go through to get the ceiling fan at Home Depot. It was comical.

I would also recommend you to friends that have lighting needs.

Have a great day.

Carol C.

Customer Comments

We thought it might be a good idea to share our customer experience ratings on our blog. We recently began shipping into Canada and received a comment back from our first Canadian delivery. It was an easy process for us and our customer and we are happy that we will be able to provide lighting on an International level in the future.

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:I recieved my fixtures in Canada on the expected date of arrival in excellent condition. I am extreamly pleased! Not one store in Canada could get these fixtures to me faster or for a better price.