customer feedback

My interaction was with Wayne via customer service. I called to get info on how they match or beat prices of their competitors. When I called the customer service number, I got Wayne. I told him which product I wanted to purchase and he said he would call me back with the pricing info that he would be able to offer. Honestly, I did not expect to hear back from him. He called back within 30 minutes and beat the lowest price that I had found out on line. I was thoroughly shocked - one that he called back and secondly that he was honoring their policy. This was so refreshing because I have had numerous bad experiences with customer service folks. So I placed the order and will await my mirror. Thank you so much Wayne for your professionalism. Look forward to doing business with you all again!!

FW: Customer feedback on order yhst-xxx

-----Original Message-----
From: M - through Yahoo! Shopping [mailto:
Sent: Monday, September 10, 2007 8:30 AM
To: Anita@lightingshowroom.com
Subject: Customer feedback on order yhst-XXX

To view this order follow this link:
https://us-f4-edit.store.yahoo.XXX

Rating: Excellent
Comments:
Price Rating:Excellent
Shipping Options Rating:Excellent
Delivery Rating:Excellent
Ease of Purchase Rating:Excellent
Customer Service Rating:Excellent
Title:
Body:By far the best prices anywhere and courteous customer service.
Received a high quality product and it was delivered on time as promised.
Future business is definitely in my plans. Thank you Lighting Showroom.