customer comment

Dani,

 

Thanks for the prompt reply - and for removing the processing fee from my order.   Its not often that merchants are this ethical and kind.

 

I will certainly shop through your site again soon.

 

lightingshowroom review

Hi Dani:

I believe your company has a very good communication and customer satisfaction rating and is probably the fastest in the business.

Thanks for the job well done, Dani!

Sincerely,

Lightingshowroom.com review

I was very happy with my dealings with LightingShowroom. The selection was outstanding. It was easy to place the order and I received it in 4 days. The light was as pictured. I have placed orders with LightingShowroom before and have not be disappointed.

 

lightingshowroom.com review

Excellent transaction all around: clear product picture and description, great communication, prompt shipping.

Lightingshowroom review

Thank you Anita!

Wow! I have to say that I have been impressed with the level of service I have had with you!

I have been in the service/retail industry all my life and am one to pay attention to detail and expect legendary service....please know you passed the test!

Sherri

LightingShowroom Review

I particularly liked the way I could choose several alternative products and then send them to my email account. My wife and daughter were able to look at them easily by me going to my email account for a link.

 

lightingshowroom review

First online lighting store that had detailed information on the lights I was purchasing. Mine were dual mount - no other store thought to include that and it was crucial to my purchase.

 

Ordered on a Thursday and by Saturday my lights were at my door!

 

Everything was well packaged and came without problems or defects. I would definitely order from them again.

lightingshowroom.com review

Seriously you guys outdid yourselves and I thank you from the bottom of my heart. Not only have you guys been awesome in placing orders but also in returns. I will be soon bringing you guys business. I am an interior designer and deal with a ton of clients, just recently I discovered your website. Thank you,

 Fabiola

Wow! Talk about customer support!!!! Impressive, thanks.

Lightingshowroom review

Hi Dani,

Thank you so much for your wonderful customer service in helping me obtain the mounting hardware for my fixture!

You went above and beyond and it sincerely appreciated. I will be doing extensive remodeling in my house in a few months and will surely go to your website first and foremost. I will also tell whoever I can what great customer service you offer.

Thank YOU SO MUCH,

When remodeling lighting is a cost effective update

Whether you are a DIY, do it yourself, or hiring a contractor, updated indoor and outdoor lighting goes a long way in updating the image of your home. LightingShowroom.com offers a complete choice of lighting products to complement any design. Elegant crystal chandeliers will always make a statement and kitchen lighting will do more to update a kitchen for the least cost than anything else you can do. For resale value new bathroom lighting is very valuable remodel item which provides good value.

Also, don’t forget the outside. Landscape lighting inexpensively frames the entry to your home and highlights outside features adding value to the street appeal of your property. Well chosen post lights and outdoor light fixtures will also make a statement before anyone even enters your home.

At lightingshowroom.com our experienced staff is here to help you with all of your light remodeling needs. As a remodeler or contractor you are entitled to a 10% discount. Just enter the code “remodel” during checkout and your discount will automatically be applied.

customer comment

I was very satisfied with my online dealings with LightingShowroom. I did visit other online retailers but I found LS's pictures and information to be clearer and more detailed. They also had a much larger selection than the other online retailers. This is my second purchase from this retailer in as many months as I am doing over two bathrooms. I was very happy with the first purchase and expect to be with this one.

 

Customer Service in the Lighting Industry

Sell, sell, sell is the motto of most lighting retailers. While this may bode well for their sales it does nothing to encourage a positive customer relationship or foster customer loyalty. Unfortunately in the online retailing world, there are many retailers that feel that operating online gives them the right to operate with ambiguity and indecisiveness in their customer service. There are however, a select few retailers of ceiling lights and outdoor lighting fixtures that are approaching the industry in a ‘new light,’ so to speak. This new way of doing business is really a revolution in the industry and it stems from a basic philosophy; care about every order, every time, not just the customers who have ordered more than once.

A quality retailer knows that every pendant lighting order is a chance to build a new long-term relationship with a customer. Perform well on the pendant light sale and watch as they come back and order a crystal chandelier the next month. Ignore a new customer’s concerns on the first order and they won’t be back to shop with you again.

The lighting business is one in which price competition is difficult and in many instances price differentiation is very limited and inflexible. The real difference in lighting retailers comes in the form of quality and responsive customer service. This level of customer service involves offering advice and lighting solutions for those who are in need. It continues with reliable and expedient order fulfillment and is finished with a commitment to post-purchase satisfaction. Getting these right means a satisfied customer who will return for their next crystal chandelier or outdoor wall light for their new yard.

On your next light purchase, look for a retailer who has a solid commitment to customer service and satisfaction, through all stages of the ordering process.

Customer Testimonial

To: Customer Service Manager

 

I don’t normally take time out to commend someone for their service, but in this case it is most appropriate. I have been in the service industries for 28+ years, managing small-to-medium sized call centers here in the US and India. I consider myself an expert at identifying excellent customer service reps. Today, I was shopping at your site, looking to buy a special birthday present for a friend. I had several questions, so I decided to call your toll-free number for the answers. I had the great fortune of speaking with Ms. Jessie, who was not only professional and very polite, but she also went the extra-mile by calling the manufacturer to confirm the size of the pendant light. She spent additional time making sure she had accurately collected all of the billing information I had given her. Jesse used my name throughout the conversation, which to me is personal touch. At the end of the call, I expressed my appreciation to Jessie for a job well executed. In closing, I want you to know that I purchased only one light for $125, but I will assure you that I will do business with you again, as well as refer my friends and family. KUDOS to Ms. Jessie! Thanks for your time, and have a wonderful day!

 

Marilyn

Customer Testimonial

Thank you for a highly sophisticated and well managed online shopping experience. Your website is one of the best I've come across for viewing hundreds of lighting fixtures and I have recommended it to our kitchen and bath designer who now intends to use it extensively with her customers. Hope I brought you some new sales volume!

 

Bathroom Lighting or Ceiling Lights: Shed Some Light on Your Home Decor

Your home is not just a place. It is the embodiment of your personal style – a palette on which you showcase your personality through your decor. There are a host of details that ultimately define the style of a home and you, as a homeowner, seek out those elements that best reflect the design that most appeals to you.

Lighting is one of the most effective and affordable ways to transform the look and feel of your home. Through the use of bathroom lighting, ceiling lights, pendant lighting and other lighting types, you the homeowners can quickly enhance the decor of your rooms. Our goal at LightingShowroom.com is to offer you a wide range of high quality lighting that you can apply to the canvas of your home.

High Quality Lighting Achieved Simply

Through LightingShowroom.com, everything from a contemporary vanity to a traditional crystal chandelier can be found within our extensive selection. Stylish ceiling lights will provide the right accent to your interior design. Pendant lighting will provide task or general lighting. Our goal is to provide you with a great on-line shopping experience. Our commitment to you is to deliver an easy-to-shop site, an extensive selection of high quality lighting, best-in-class customer service and competitive pricing.

At LightingShowroom.com, it’s all about delivering dramatic lighting, without all the drama.

customer testimonial

I have to say I'm really impressed with your quick response and your customer service. Feel free to use me as a testamonial to one of the few internet businesses in recent memory with whom I've had such a positive experience. I'll definitely refer my friends and family.

 

Thanks very much,

 

Lori

Customer comment

Online shopping is becoming more pleasant with sites such as this one. I look forward to seeing the quality of the item I ordered

customer comment

I received my light the other day, and I just want to say how much I love it.  I looked for 6 months and could not find anything that I liked that would go with my decor.  I am a designer and I will recommend your company. Thank you for a great quality product at a great price.

 

 

 

Customer Comment

Your choices were great. We had so many options that our stores do not have. Great!!

 

Customer Comment

I initially checked the availability of the item. The staff was extremely helpful and courteous. The item arrived in only 3 days!!!! It was on time for the out of town guests we were expecting, and we had the opportunity to brag about the exceptional service your company provided. Our decorator had promised us 2 lamps for 6 1/2 months and couldn't deliver on her promise. You not only saved us a lot of money, but provided a quality product in record time. Thank you VERY much. It has been a pleasure dealing with your company.