Customer Comment

Hi Dani,
Thank you for the prompt response and for waiving the $10.00 S&H fee. Impressive level of customer service!!!
My dear wife has been bitten by the remodel bug, so I have no doubt that once the bathroom is finished, we'll be back for more lighting fixtures for the breakfast nook, dining room, bedroom.....!
Thanks again,

Customer Comment

I found the prices to be usually better than most other sites. I also like the opportunity to buy returned merchandise for a significantly lower price.

 

Customer Comment

Dani--

 

Thanks for the e-mail & phone message of yesterday ( I unfortunately have extremely poor signal strength at the building site and did not receive it, which happens a lot).  We were out of town, but returned last night late, and we will be home all day today, as FedEx VM states they will attempt to deliver today. 

 

I do appreciate the courtesy of the communications;  your efforts and follow up are deeply appreciated and you go above and beyond any merchant that we have purchased from, and you also have a great telephone voice.   We will be doing further business with you.

 

With Best regards.

Customer Comment

Thank you again, Dani. Despite the fact that I did not complete the particular purchase, I consider this a successful transaction. It's often how a retailer deals with an error that is more telling than how it handles an ordinary transaction. I'm sure I will be a customer in future.

Customer Review

My experience with LightingShowroom has been excellent. I just found them online and will use them again and again. Unfortunately I just purchased from other companies 3 transactions that I wish I had bought here. I am giving family members information about Lighting Showroom as they have done two remodels on homes and will be doing more. Price, availability, free shipping and customer service have all made my experience a great one. You customer service representative took care of me when I called and is the reason along with pricing of your products I will be coming back.

 

Customer Comment

Second time I have purchased from Lighting Showroom, they have the best prices on the web, fast delivery and great selection.

 

Highly recommended - I will be back for future lighting needs.

Customer Comment

An Amazing all around "showroom".  They have the best prices on the web, stock the products I ordered and have very fast FREE delivery. This is my second time doing business with them and will be back. Just an all around super vendor.

Customer Review

I was impressed with the selection and price but also the ease of use of website. I liked being able to check the lights I liked and they were at the bottom of page. I especially liked the little magnifier to inspect the exact texture/color of the lights. I liked not having to make up an account with a password etc.too.

 

Customer Review

It has been a pleasure doing business with you. I appreciate your willingness to supply one of the sale fixtures (that I was too
late ordering) at a favorable price and I was very impressed with your communication regarding shipping. All fixtures arrived more
quickly than I expected and in fine shape. I will be happy to recommend you to my friends.  Victoria

Customer Review

It has been a pleasure shopping on your site. Your "magnifier" helped me to see the lights clearly. Thank you for making such an easy to use website. I eagerly await my lights!!

Sincerely, Lynn

 

Customer Coment

Excellent service! I ordered and received my purchase in 3 days. The lights were very reasonably priced and just look fabulous.

Customer Comment

I really liked their 'contact us' tools, in my opinion it's always an indicator of how well they service their customers. I'm in love with any website that offers live chat!

Customer Comment

Thank you for the excellent customer service!  I received the light and it was beautiful.  So glad I found it on your website - it was perfect!!

Customer Comment

Your customer service has been excellent, and I thank you for your communication as I had requested. It is a pleasure dealing with you and I would like to retain my order status and receive this light from your company once it is in from its backorder.

 

Customer Comment

Thank you for the "small thank you gift". Your service is great and the ladies I have spoken with were very nice. Thank you all of you. This is my first experience to shop on-line and I am very happy with everything. I will definitely purchase through you again if I need some more in the future.

 

customer comment

I have dealt with Lighting Showroom before and I trust them to replace any broken glass and offer better consumer service (when needed) than other internet based lighting dealers. I plan to order from them for all the remaining lighting needs of my home. Great prices too!

 

Customer Review

Hi Wayne,

 

I hope you don't mind my contacting you directly. You may recall that you assisted me and Jessi in brokering a deal for more than 300 exterior sconces from Justice Design a few months ago for a Delaware client of mine.

 

First of all, the client loves the lights and we are doing another order through you with Justice for some  interior sconces.

 

But that is not the reason for my e-mail. I know businesses are used to hearing complaints. I'm writing so that I can be sure that you know just how valuable Jessi is to your company. She is pleasant, responsive, and competent.

 

I meant to tell you so after the last order. I think I never got around to doing it. If I did, then let me reiterate it. If I didn't, it's never too late. She should be the poster child for "customer service."

 

Jessi is an asset to your business. I hope she is treated and rewarded in ways that demonstrate how much you value her.

 

Regards,

 

Linda

Customer Review

I could not be more pleased with my shopping experience at The Lighting Showroom. The website was easy to navigate and find what I was looking for. Their selection of merchandise and descriptions were great. The checkout was seamless. My order arrived in just a few days (very well packaged) and the stained glass pendant light I purchased is now installed and absolutely gorgeous. I would not hesitate to order again myself or recommend this site.

Customer Comment

This my third time that i purchase from lighting showroom. The products are excellent and customer service is wonderful. I will recommend it to all and i will buy my stuff from them again.

Customer Review

This is my second time buying items from this website. I even sent 2 things back from my first order because I found something on the site I even liked better. No problems with returning and very easy. I also made a phone call to question one of the lights and the rep was very helpful. Thanks so much for making my lighting shopping easy. They are going to look great in my new house. Very unique. No one is going to have anything like them.