customer comment

I was very satisfied with my online dealings with LightingShowroom. I did visit other online retailers but I found LS's pictures and information to be clearer and more detailed. They also had a much larger selection than the other online retailers. This is my second purchase from this retailer in as many months as I am doing over two bathrooms. I was very happy with the first purchase and expect to be with this one.

 

Customer Service in the Lighting Industry

Sell, sell, sell is the motto of most lighting retailers. While this may bode well for their sales it does nothing to encourage a positive customer relationship or foster customer loyalty. Unfortunately in the online retailing world, there are many retailers that feel that operating online gives them the right to operate with ambiguity and indecisiveness in their customer service. There are however, a select few retailers of ceiling lights and outdoor lighting fixtures that are approaching the industry in a ‘new light,’ so to speak. This new way of doing business is really a revolution in the industry and it stems from a basic philosophy; care about every order, every time, not just the customers who have ordered more than once.

A quality retailer knows that every pendant lighting order is a chance to build a new long-term relationship with a customer. Perform well on the pendant light sale and watch as they come back and order a crystal chandelier the next month. Ignore a new customer’s concerns on the first order and they won’t be back to shop with you again.

The lighting business is one in which price competition is difficult and in many instances price differentiation is very limited and inflexible. The real difference in lighting retailers comes in the form of quality and responsive customer service. This level of customer service involves offering advice and lighting solutions for those who are in need. It continues with reliable and expedient order fulfillment and is finished with a commitment to post-purchase satisfaction. Getting these right means a satisfied customer who will return for their next crystal chandelier or outdoor wall light for their new yard.

On your next light purchase, look for a retailer who has a solid commitment to customer service and satisfaction, through all stages of the ordering process.

Customer Testimonial

To: Customer Service Manager

 

I don’t normally take time out to commend someone for their service, but in this case it is most appropriate. I have been in the service industries for 28+ years, managing small-to-medium sized call centers here in the US and India. I consider myself an expert at identifying excellent customer service reps. Today, I was shopping at your site, looking to buy a special birthday present for a friend. I had several questions, so I decided to call your toll-free number for the answers. I had the great fortune of speaking with Ms. Jessie, who was not only professional and very polite, but she also went the extra-mile by calling the manufacturer to confirm the size of the pendant light. She spent additional time making sure she had accurately collected all of the billing information I had given her. Jesse used my name throughout the conversation, which to me is personal touch. At the end of the call, I expressed my appreciation to Jessie for a job well executed. In closing, I want you to know that I purchased only one light for $125, but I will assure you that I will do business with you again, as well as refer my friends and family. KUDOS to Ms. Jessie! Thanks for your time, and have a wonderful day!

 

Marilyn

Customer Testimonial

Thank you for a highly sophisticated and well managed online shopping experience. Your website is one of the best I've come across for viewing hundreds of lighting fixtures and I have recommended it to our kitchen and bath designer who now intends to use it extensively with her customers. Hope I brought you some new sales volume!

 

Bathroom Lighting or Ceiling Lights: Shed Some Light on Your Home Decor

Your home is not just a place. It is the embodiment of your personal style – a palette on which you showcase your personality through your decor. There are a host of details that ultimately define the style of a home and you, as a homeowner, seek out those elements that best reflect the design that most appeals to you.

Lighting is one of the most effective and affordable ways to transform the look and feel of your home. Through the use of bathroom lighting, ceiling lights, pendant lighting and other lighting types, you the homeowners can quickly enhance the decor of your rooms. Our goal at LightingShowroom.com is to offer you a wide range of high quality lighting that you can apply to the canvas of your home.

High Quality Lighting Achieved Simply

Through LightingShowroom.com, everything from a contemporary vanity to a traditional crystal chandelier can be found within our extensive selection. Stylish ceiling lights will provide the right accent to your interior design. Pendant lighting will provide task or general lighting. Our goal is to provide you with a great on-line shopping experience. Our commitment to you is to deliver an easy-to-shop site, an extensive selection of high quality lighting, best-in-class customer service and competitive pricing.

At LightingShowroom.com, it’s all about delivering dramatic lighting, without all the drama.

customer testimonial

I have to say I'm really impressed with your quick response and your customer service. Feel free to use me as a testamonial to one of the few internet businesses in recent memory with whom I've had such a positive experience. I'll definitely refer my friends and family.

 

Thanks very much,

 

Lori

Customer comment

Online shopping is becoming more pleasant with sites such as this one. I look forward to seeing the quality of the item I ordered

customer comment

I received my light the other day, and I just want to say how much I love it.  I looked for 6 months and could not find anything that I liked that would go with my decor.  I am a designer and I will recommend your company. Thank you for a great quality product at a great price.

 

 

 

Customer Comment

Your choices were great. We had so many options that our stores do not have. Great!!

 

Customer Comment

I initially checked the availability of the item. The staff was extremely helpful and courteous. The item arrived in only 3 days!!!! It was on time for the out of town guests we were expecting, and we had the opportunity to brag about the exceptional service your company provided. Our decorator had promised us 2 lamps for 6 1/2 months and couldn't deliver on her promise. You not only saved us a lot of money, but provided a quality product in record time. Thank you VERY much. It has been a pleasure dealing with your company.

 

Customer Comment

One of the boxes in my delivery was severely damaged. I have not had the opportunity to get the product installed yet as I am doing a major remodel of my home. I hope the product is not damaged. Customer support told me I can return it for either a refund, repair parts or a new item.

Customer Comment

The total courtesy and integrity you’ve shown are rare today.

We very much appreciate what you have done without our request,

when to do otherwise would have increased your profit.

Financial Controller.

LightingShowroom Comment: This customer ordered a light delivered second day air which is quite expensive. Because he lived near the warehouse we could deliver to him as quickly by fedex ground which was free so he saved quite a bit of freight. We try to give every customer the best deal that we can.

Customer Service

I HAVE TO CONGRATULATE YOU ON THE SERVICE I RECEIVED.  I ORDERED TWO BATHROOM LIGHTS THEY ARRIVED BUT THEY WERE TOO LARGE.   I RETURNED THEM AND ORDERED THEm A SIZE SMALLER.  THEY BOTH ARRIVED, BUT ONE SHADE WAS BROKEN, CALLED AND YOU REPLACED SAME.  YOUR SUPPORT AND ASSISTANCE IS WELL APPLAUDED. 
THANK YOU

Customer Comment

Good morning Dani,

I wanted to thank you for your help with this order.

The lights arrived and are beautiful. We installed then and wow awesome.

Thank you again.

 

My husband is an electrical Contractor here in Durango and I will be sure to recommend your site to clients.

Thank you again!!

Kindest Regards,

Customer comment

The product was delivered promptly and looked exactly like it did in the online picture. The website was easy to use and easy to understand. The auto-response was quick and precise. I even received a follow-up message from Lighting Showroom thanking me for my business with a 7% coupon for future purchases. Additionally I inquired about accessories for my purchase and they were very quick and attentive to my needs.

Customer Comment

Great company to work with, flawless transaction! Even though their site said my item was out of stock, they checked and let me know that a new shipment was due that week. I ordered, and there was lots of communication with them--first, an estimated shipping date; next, when the order actually shipped; finally, when tracking information was available. Their prices are impossible to beat, even locally. In addition to free shipping, I also got 5% off for being a new customer! Wow! I'll definitely go to them first when I need a new light fixture. Even without the 5% off, they're a fabulous deal.

Satisfied Customer

Our customer submitted her order a Sunday; she added a note regarding a party she was having on Friday and asked if, by some miracle, we could get the light to her by then.  We pulled a few strings behind the scenes and managed to get her order delivered just in time!  It is always our goal to provide the best customer service we can – it looks like we succeeded on this one!

 

From:
Sent: Wednesday, June 04, 2008 10:09 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from Chandeliers ceiling lights bathroom indoor and outdoor lighting fixtures

 

Oh my goodness you guys are FABULOUS!!!!!  Were the lamps on your back porch?  They arrived this afternoon on our doorstep.  They are beautiful!!!!!  Our decorator couldn't obtain the lamps we ordered through her for 6 1/2 months, and you guys saved the day.  Ten million thank yous for the awesome job.  Any time I have any need for lighting, you will get all my business.  At this point, there is some remodeling in the future.....

Thank you, thank you, thank you for the fantastic service!
A very satisfied customer,
P


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Customer Comment

This was a pleasant experience in that your instructions were clear and to the point. The only confusion was the shipping in regards to the "item does not qualify for free shipping".

LightingShowroom response:

Items that are too large to ship by FedEx do incur a truck freight charge.  We try to make that clear on any item that it applies to but perhaps we weren’t clear enough in this instance.

Customer Comment

This site had a great close up photo of the item I wanted. This made my decision easy.

Customer Comment

Your site was categorized nicely and the selection was great!!!!

 

I will buy from you again