Satisfied Customer

Our customer submitted her order a Sunday; she added a note regarding a party she was having on Friday and asked if, by some miracle, we could get the light to her by then.  We pulled a few strings behind the scenes and managed to get her order delivered just in time!  It is always our goal to provide the best customer service we can – it looks like we succeeded on this one!

 

From:
Sent: Wednesday, June 04, 2008 10:09 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from Chandeliers ceiling lights bathroom indoor and outdoor lighting fixtures

 

Oh my goodness you guys are FABULOUS!!!!!  Were the lamps on your back porch?  They arrived this afternoon on our doorstep.  They are beautiful!!!!!  Our decorator couldn't obtain the lamps we ordered through her for 6 1/2 months, and you guys saved the day.  Ten million thank yous for the awesome job.  Any time I have any need for lighting, you will get all my business.  At this point, there is some remodeling in the future.....

Thank you, thank you, thank you for the fantastic service!
A very satisfied customer,
P


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Stay informed, get connected and more with AOL on your phone.

Customer Comment

This was a pleasant experience in that your instructions were clear and to the point. The only confusion was the shipping in regards to the "item does not qualify for free shipping".

LightingShowroom response:

Items that are too large to ship by FedEx do incur a truck freight charge.  We try to make that clear on any item that it applies to but perhaps we weren’t clear enough in this instance.

Customer Comment

This site had a great close up photo of the item I wanted. This made my decision easy.

Customer Comment

Your site was categorized nicely and the selection was great!!!!

 

I will buy from you again

Customer Comment

The site was very "user friendly". I found the saving favorite lighting fixtures on E-mail, especially the ability to go directly to the "Lighting Showroom" was Very clever, seamless and smooth.

Customer Comment

First order received and was lovely. The only downside was the actual color of the globe did not mirror the picture. The picture looked almost peach/tangerine - the actual color was goldish brown - still very lovely. May return or keep for gift. Reorderd another light fixture -more expensive but hopeful color will be more on target with my decor. Everyone most cooperative

 

Customer Comment

The products and brands seem to be consistently higher quality than other websites.

 

Customer Comment

Rosemary,

    I wanted to make special mention of Jessie in regards to a recent order I placed with your company. I had a challenge of trying to find a narrow 1-light wall sconce and in trying to find a complete line that would include a chandelier, an island light, and a 2-light wall sconce.

    I originally found the LaScalla line from Maxim at Lamps Plus but they didn't carry much of the line. I stumbled across your company on Bizrate and found the whole line of lights.The next concern was making sure that the base of the 1-light wall sconce was actually small enough to fit the narrow space. I had a experience in trying a wall sconce and found the dimension they gave for width was actually the width of the glass, not the base. I called and spoke to Jessie who volunteered to call Maxim and ask them to get the actual measurements. They didn't get back with her initially so she called them back and again requested the measurement. It took a third call from Jessie and this time she waited on the line while they got the measurements.

    This type of effort is a great example of someone taking the time to perform the art of customer service and getting the information needed. If the sconce had been too big, the  sale would not have occurred naturally. If Jessie had not taken the time to help me, it would have ended the same way. Because she put forth that effort and we found that the size worked, it was a win for me and hopefully a win for you. I was able to match everything and finish this project.

    Again, please thank her again for me. She did a great job and I just wanted to let you know.

 

Sincerely,

Energy Saving in your home using dimmers

LightingShowroom.com supports a key national strategy to reduce energy use and greenhouse emissions which is to get the general public to use 50 percent less lighting energy by 2012. The task include educating the public about the benefits of using more energy-efficient compact fluorescent light (CFL) bulbs, moving to Energy Star-qualified fixtures and using dimmers with the new technologies.

Rosemary Wickowski, the CEO of Light Styles Internet, LLC the parent of lightingshowroom.com says that the use of dimmers is among the most promising recommendations she has heard. “Not only do you get great aesthetic results from putting lights on dimmers, the energy savings are astounding,” she says. “You use less power and double the life of the bulb to boot.” In addition, dimmers allow for greater flexibility in lighting product selection and allow you to get multiple uses out of a room. A multi light chandelier with a dimmer can be bright enough to light a work area but dimmed for mood lighting.

In today’s homes, the three main types of lighting available are incandescent, magnetic low voltage and electronic low voltage, which are all easily dimmed. There are several different types of dimmers. They include:

• Simple wall box dimmers, which allow you to bring the light up and down slowly;
• Scene lighting dimmers, which allow you to control multiple light sources from a single panel to set a mood;
• Whole house systems, which allow you to control all of the lights in your home from one panel at the touch of a button; and
• Occupancy sensors, which turn on and off whenever someone enters a room.

Dimmers of all types are extremely useful, particularly for those who like to entertain often. Rosemary says “I recommend people put dimmers just about everywhere in the house because they offer such great flexibility.” “For example, when everyone’s gathering for a party, it’s nice to have the lights at full brightness; but as your guests move into the house and get comfortable, low light is more desirable. Then later when it’s time to clean up, it’s nice to be able to bring the lights to full strength again at the flip of a switch.”

Lutron is an excellent source for high quality dimmers.

Customer Comment

The lamps arrived within the time stated. Unfortunately, one shade had some markings. I called customer service and spoke with Anita. She was able to have a replacement sent out within a day. I was so impressed with the customer service. I envisioned a problem getting the shade replaced, but it wasn't. I would certainly order from Lighting Showroom again simply for their customer service and the fact they stand behind their products.

 

Customer Comment

The product was delivered promptly and looked exactly like it did in the online picture. The website was easy to use and easy to understand. The auto-response was quick and precise. I even received a follow-up message from Lighting Showroom thanking me for my business with a 7% coupon for future purchases. Additionally I inquired about accessories for my purchase and they were very quick and attentive to my needs.

Customer Comment

Great company to work with, flawless transaction! Even though their site said my item was out of stock, they checked and let me know that a new shipment was due that week. I ordered, and there was lots of communication with them--first, an estimated shipping date; next, when the order actually shipped; finally, when tracking information was available. Their prices are impossible to beat, even locally. In addition to free shipping, I also got 5% off for being a new customer! Wow! I'll definitely go to them first when I need a new light fixture. Even without the 5% off, they're a fabulous deal.

 

Customer Complaint

On the page where I added the item to my cart #5334-rbz it stated free ground shipping. Upon entering my info 10.00 was added to my bill. False advertising!

 

LightingShowroom response

That page contains this notice

 

Minimum Order Charges
$15 on order totals less than $50
$10 on order totals between $50 and $99.99

 

It is also repeated on the shopping cart.  We try to make it clear that small inexpensive items do have a handling charge and don’t qualify for free shipping but sometimes we fail.

Customer Comment

You people are the best.  I have never had such wonderful service from any on-line or on-site company.  I will recommend you to everyone who says they need so much as a light bulb!  Your company is great.  I hope that they are as good to their employees as they are to their customers.

Thanks again


-----Original Message-----
From: Dani

Subject: LightingShowroom.com

Hello Jules and Catherine,

 

Your order has shipped complete.  The only items we do not have tracking on yet are the Minka and Great Outdoors fixtures.  We should have that first thing tomorrow.  We did not need to charge you for the rush fee so you won’t see that on your order.  If you have any questions please let us know!

 

Best Regards,

Dani

 

Jessi saves the day

We thought we would share the email below with you……it seems like everyone has a deadline these days and it is so often hard to meet.  No matter what, something always seems to fall through at very last moment.  Expedited shipping would have been very expensive for this customer, so Jessi walked her order through in an attempt to have delivery made in time save the day.  Well, Jessi managed to get this order out the door later in the day and the customer received it with time to spare……way to go Jessi!!!!

 

From: CP
Sent: Tuesday, May 06, 2008 10:47 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from LightingShowroom.com

 

May I say Thank You for excellent service?  I ordered this item on Friday May 2, 2008 after consulting with your customer service agent, Jessie, I believe.  She knew I needed it by next Saturday and we determined this item could be shipped from California and it had some likelyhood of arrival by Saturday.  It came MONDAY!!!  WOW is all I can say.

What a great experience.

Most sincerely,

CP

Customer Comment

The product we received was exactly as was shown on your web page. In other words, no surprises. My wife is highly pleased with our selection and the fact it was just as we expected it to be.

Customer Comment

Please add me to any email-updates/newsletters that you may send out.  Great site. I found it through the gmail/google ads.  Love Love Love this site/store.  I registered for an account but don't recall there being any email boxes to check.  thanks, either way.                                                     

 

REPLY

Thanks for the kind words.  We hope we can help you with your lighting needs.  Other than the registration you filled out we don’t do email campaigns but please bookmark our site and come back for all your lighting needs.

 

Tips for dining room lighting

Top Tips for Lighting Dining Rooms

Brought to you by LightingShowroom.com

The American Lighting Association offers the following tips for lighting a delightful dining room.

FIRST STEP: A chandelier in the middle of the room defines the space. Choose that fixture first, then work out with accent lights.

HANGING AROUND: Choose a chandelier with a diameter 12" less than width of table. The bottom of chandelier should be 30" above table.

TALL ORDERS: For ceilings nine feet or higher, consider a two-tier style chandelier to fill the space from the fixture's top to the ceiling.

DIMMER SHIMMER: Always use a dimmer on dining room lights. "Light becomes warmer as it is dimmed," says Dan Blitzer, American Lighting Association Continuing Educator.

HOME WORK: For those who use the dining room as a study area, consider bringing in a portable study lamp to brighten up the workspace. "Overhead lighting may work well for general studies, but in depth or close work demands more light," says Blitzer.

GET SMART: So-called "smart" dimmers, driven by microprocessors offer convenience. "When you have several layers of light, smart dimmers can be set to various ambiences. Press one button for dining, another for lighting up homework, another for party-time.

THE LAYERED LOOK: Use multiple layers of light in the dining room. Chandeliers provide the central focus. Accent lights on either side of the chandelier and at the room's perimeter brighten things up. Accessory lights on and/or over other furniture pieces fill in the background.

TABLE THIS: Table lamps add a soft, humanizing touch to a dining room. Display them on a buffet or breakfront.

Customer Comment

Jessie helped me throughout this transaction as I was having difficulty in finding a wall sconce that would fit the narrow space. Her persistence in getting in touch with Maxim paid off for me as it was able to fit the narrow opening which allowed me to then order the complete set for the house. Thank you again for all of your help

 

Lightingshowroom.com and Minka Group study advertising models

As part of a national brand name awareness campaign Minka Group has coordinated a featured vendor banner ad campaign with lightingShowroom.com, a leading lighting e-commerce website. Lighting Showroom represents the major lighting manufacturers and delivers over 1 million page views per month to shoppers looking for indoor and outdoor residential lighting products.

The Minka Group has grown to become a leader in the decorative lighting industry. As a company, Minka takes pride in the quality and workmanship of each and every fixture they produce.

With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points. The products are available at retail under the brand names Minka-Lavery, Metropolitan, Ambience, Minka-Aire, The Great Outdoors and George Kovacs.

Minka’s competitive advantage lies in:

• An extensive product line from Chandeliers to Table Lamps, Wall Sconces to Floor Lamps, Mirrors to Wall Art and Decorative Accessories, representing thousands of stocked and catalogued SKU's.
• Retail partners that include over 2100 independent lighting showroom dealers and national accounts such as LightingShowroom.com, EXPO Design Center, The Great Indoors and Restoration Hardware.
• Manufacturing expertise in a variety of materials including solid brass, wrought iron, cast aluminum, wood, and resin.
• National distribution centers in Corona, CA and Concord, NC economically serving any point in the U.S. within 3 days.