Customer Comment

The lamps arrived within the time stated. Unfortunately, one shade had some markings. I called customer service and spoke with Anita. She was able to have a replacement sent out within a day. I was so impressed with the customer service. I envisioned a problem getting the shade replaced, but it wasn't. I would certainly order from Lighting Showroom again simply for their customer service and the fact they stand behind their products.

 

Customer Comment

The product was delivered promptly and looked exactly like it did in the online picture. The website was easy to use and easy to understand. The auto-response was quick and precise. I even received a follow-up message from Lighting Showroom thanking me for my business with a 7% coupon for future purchases. Additionally I inquired about accessories for my purchase and they were very quick and attentive to my needs.

Customer Comment

Great company to work with, flawless transaction! Even though their site said my item was out of stock, they checked and let me know that a new shipment was due that week. I ordered, and there was lots of communication with them--first, an estimated shipping date; next, when the order actually shipped; finally, when tracking information was available. Their prices are impossible to beat, even locally. In addition to free shipping, I also got 5% off for being a new customer! Wow! I'll definitely go to them first when I need a new light fixture. Even without the 5% off, they're a fabulous deal.

 

Customer Complaint

On the page where I added the item to my cart #5334-rbz it stated free ground shipping. Upon entering my info 10.00 was added to my bill. False advertising!

 

LightingShowroom response

That page contains this notice

 

Minimum Order Charges
$15 on order totals less than $50
$10 on order totals between $50 and $99.99

 

It is also repeated on the shopping cart.  We try to make it clear that small inexpensive items do have a handling charge and don’t qualify for free shipping but sometimes we fail.

Customer Comment

You people are the best.  I have never had such wonderful service from any on-line or on-site company.  I will recommend you to everyone who says they need so much as a light bulb!  Your company is great.  I hope that they are as good to their employees as they are to their customers.

Thanks again


-----Original Message-----
From: Dani

Subject: LightingShowroom.com

Hello Jules and Catherine,

 

Your order has shipped complete.  The only items we do not have tracking on yet are the Minka and Great Outdoors fixtures.  We should have that first thing tomorrow.  We did not need to charge you for the rush fee so you won’t see that on your order.  If you have any questions please let us know!

 

Best Regards,

Dani

 

Jessi saves the day

We thought we would share the email below with you……it seems like everyone has a deadline these days and it is so often hard to meet.  No matter what, something always seems to fall through at very last moment.  Expedited shipping would have been very expensive for this customer, so Jessi walked her order through in an attempt to have delivery made in time save the day.  Well, Jessi managed to get this order out the door later in the day and the customer received it with time to spare……way to go Jessi!!!!

 

From: CP
Sent: Tuesday, May 06, 2008 10:47 PM
To: anita@lightingshowroom.com
Subject: Re: order yhst-from LightingShowroom.com

 

May I say Thank You for excellent service?  I ordered this item on Friday May 2, 2008 after consulting with your customer service agent, Jessie, I believe.  She knew I needed it by next Saturday and we determined this item could be shipped from California and it had some likelyhood of arrival by Saturday.  It came MONDAY!!!  WOW is all I can say.

What a great experience.

Most sincerely,

CP

Customer Comment

The product we received was exactly as was shown on your web page. In other words, no surprises. My wife is highly pleased with our selection and the fact it was just as we expected it to be.

Customer Comment

Please add me to any email-updates/newsletters that you may send out.  Great site. I found it through the gmail/google ads.  Love Love Love this site/store.  I registered for an account but don't recall there being any email boxes to check.  thanks, either way.                                                     

 

REPLY

Thanks for the kind words.  We hope we can help you with your lighting needs.  Other than the registration you filled out we don’t do email campaigns but please bookmark our site and come back for all your lighting needs.

 

Tips for dining room lighting

Top Tips for Lighting Dining Rooms

Brought to you by LightingShowroom.com

The American Lighting Association offers the following tips for lighting a delightful dining room.

FIRST STEP: A chandelier in the middle of the room defines the space. Choose that fixture first, then work out with accent lights.

HANGING AROUND: Choose a chandelier with a diameter 12" less than width of table. The bottom of chandelier should be 30" above table.

TALL ORDERS: For ceilings nine feet or higher, consider a two-tier style chandelier to fill the space from the fixture's top to the ceiling.

DIMMER SHIMMER: Always use a dimmer on dining room lights. "Light becomes warmer as it is dimmed," says Dan Blitzer, American Lighting Association Continuing Educator.

HOME WORK: For those who use the dining room as a study area, consider bringing in a portable study lamp to brighten up the workspace. "Overhead lighting may work well for general studies, but in depth or close work demands more light," says Blitzer.

GET SMART: So-called "smart" dimmers, driven by microprocessors offer convenience. "When you have several layers of light, smart dimmers can be set to various ambiences. Press one button for dining, another for lighting up homework, another for party-time.

THE LAYERED LOOK: Use multiple layers of light in the dining room. Chandeliers provide the central focus. Accent lights on either side of the chandelier and at the room's perimeter brighten things up. Accessory lights on and/or over other furniture pieces fill in the background.

TABLE THIS: Table lamps add a soft, humanizing touch to a dining room. Display them on a buffet or breakfront.

Customer Comment

Jessie helped me throughout this transaction as I was having difficulty in finding a wall sconce that would fit the narrow space. Her persistence in getting in touch with Maxim paid off for me as it was able to fit the narrow opening which allowed me to then order the complete set for the house. Thank you again for all of your help

 

Lightingshowroom.com and Minka Group study advertising models

As part of a national brand name awareness campaign Minka Group has coordinated a featured vendor banner ad campaign with lightingShowroom.com, a leading lighting e-commerce website. Lighting Showroom represents the major lighting manufacturers and delivers over 1 million page views per month to shoppers looking for indoor and outdoor residential lighting products.

The Minka Group has grown to become a leader in the decorative lighting industry. As a company, Minka takes pride in the quality and workmanship of each and every fixture they produce.

With people and distribution operating on two continents, the Minka Group family of businesses is leading the way in product design, knit together by a single level of quality over a broad range of price points. The products are available at retail under the brand names Minka-Lavery, Metropolitan, Ambience, Minka-Aire, The Great Outdoors and George Kovacs.

Minka’s competitive advantage lies in:

• An extensive product line from Chandeliers to Table Lamps, Wall Sconces to Floor Lamps, Mirrors to Wall Art and Decorative Accessories, representing thousands of stocked and catalogued SKU's.
• Retail partners that include over 2100 independent lighting showroom dealers and national accounts such as LightingShowroom.com, EXPO Design Center, The Great Indoors and Restoration Hardware.
• Manufacturing expertise in a variety of materials including solid brass, wrought iron, cast aluminum, wood, and resin.
• National distribution centers in Corona, CA and Concord, NC economically serving any point in the U.S. within 3 days.

Research results for lighting product brand advertising via isolated banner ads

As part of a continuing research program on brand advertising for the lighting industry, lightingshowroom.com tests the impact of isolated banner ads on sales performance. Recent testing for Hinkley Lighting shows a 31% increase for sales of Hinkley lighting products for the period April over March 2008. This particular test provided a link from a Google rank 1 page to a display of Hinkley Lighting collections.

Significantly, overall total sales were nearly flat for the same period so the increased sales volume for Hinkley was a market share change with the extra sales coming from other competing product lines. In general there is about a 2 week tail on featured vendor brand advertising programs. In other words people who saw the ad during April will, as a result of the ad, be making purchases for up to 19 days later.

This test looked at brand name banner advertising and did not address the issue of more granular studies of product types such as chandeliers, pendants, vanities, or outdoor lights. We anticipate that a more focused campaign would yield even higher returns though that study awaits sponsorship.

Quoizel Lighting, tiffany chandeliers, ceiling fixtures, and floor and table lamps

Quoizel creates more than lighting and home accessories. They create timeless pieces designed with you in mind.
They do this by avoiding trends and fads, by balancing form and function and by making our choices thoughtfully.

This kind of dedication, integrity and quality not only goes into the design of the products, but it’s in the way they do business as well. It’s why Quoizel has grown from a small company to become one of the nation’s leading manufacturers of fine decorative lighting and home accessories.

Founded in 1930 in New York, Quoizel Lighting recently relocated to Charleston, SC to a state-of-the-art 500,000 square-foot facility. And though the company has grown in size, they never lost sight of our small business heritage. In fact, they remain privately held, family-owned and operated. Lighting Showroom is one of the major internet lighting distributors representing the Quoizel product line.

LightingShowroom.com  carries the complete Quoizel lighting products family which includes a great variety of Tiffany Chandeliers, tiffany floor and table Lamps, as well as a wide variety of traditional and contemporary lighting fixtures. Quoizel pendants and Island Lights are excellent lightings designs and they feature a wide range of choices in their Outdoor Wall and Post Light lines.

Customer Comment

        Hi Dani,
        Thanks once again for your help in placing my order!!!
        Your prompt efficient manner in handling my problem is
        most appreciated!!!
        Lighting Showroom is most fortunate to have you as an associate!!!
        Have a great evening!!!
        Best regards,

Customer Comment

No, I don’t want to cancel my order.  I was just making sure they were still coming.  It’s hard to keep track of all the orders we have placed recently for our remodel.  I also want to congratulate you on your efficient handling of email responses.  This is what will keep you ahead of the rest, as I do much shopping over the internet and become discouraged quickly with companies that are slow to respond.

 

Thank you,

 

FW: Lampshade

We thought we would share the email from one of our customers below. She
purchased a lamp that was discontinued and it arrived without the shade.
Since the lamp was no longer available, we had to locate a suitable
alternative for her. After searching high and low, we found the perfect
shade from another distributer and purchased it for her - the light is now
perfect!

-----Original Message-----
From: LG]
Sent: Wednesday, April 23, 2008 3:52 PM
To: Anita Turner
Subject: Re: Lampshade

The lampshade arrived last week in perfect condition. The lamp now looks
gorgeous!

You have been a terrific help and quick to solve whatever happened to be my
problem-of-the-day.

You will not be hearing from me...until I buy again. You are an outstanding
representative for your business.

My sincere thanks,
LG

On 4/11/08 11:07 AM, "Anita Turner" <anita@lightingshowroom.com> wrote:

> Thank you Linda,
>
> It has been a pleasure working with you; hopefully this will resolve
> everything. I am sure the shade will be lovely. Please feel free to
> contact me if you should need anything further.
>
> Sincerely,
> Anita Turner
> Customer Care Manager
> 1-888-488-0885
> anita@lightingshowroom.com
>  
> Lighting Showroom......Making your house a home! 
>
>

Customer Comment

How pleased I was that I received the two lamps today.  I ordered them exactly a week ago.  What wonderful service!!  I had ordered these same lamps January 24 from Home Annex, I cancelled them April 8 and ordered from you.  I can't believe I waited 3 months when I could have had them in 7 days!!  Thank you so very much for your great service.  Any future orders will always be at Lighting showroom.

Customer Comment

It's a great source, easy to use online, very user-friendly site. Absolutely no complaints, 100% satisfaction

 

Customer Comment

I previously purchased a ceiling light and was very satisfied with the outcome and that is the reason why I returned and made this purchase today.

 

Customer Comment

LightingShowroom.com has a great site with an extensive amount of lighting fixtures and great product info. The prices are very reasonable and free shipping is a plus. The lighting fixture I ordered was very nice. I only wish that the order processing and shipping would be a bit faster, but other than that, it was a great shopping experience.